Operations Officer at Mercy Corps

Mercy Corps

Since 1979, we have helped people grappling with the toughest hardships survive – and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 2 – 3 years
  • Location: Borno
  • Job Field: Administration / Secretarial 

General Position Summary

The Operations Officer is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in a specific field office.

Essential Job Responsibilities

  • Promptly process service and goods purchase requests for the respective office in coordination with procurement.
  • Manage the fleet and the movements and ensure the travels for national and international Mercy Corps or official visitors as per the movement plans.
  • Must have a clear understanding of all Mercy Corps policies and operation requirements.
  • Any coordination required with multiple stakeholders (internal/ external) for commodities movement for and to the warehouse.
  • Assist in purchasing items required for office operation in coordination with procurement.
  • Receive and certify all purchases made by Mercy Corps in the field office for operation use.
  • Document all Logistics procedures and keep file copies of all documentation.
  • Responsible for Fleet management and reporting.
  • Responsible for Warehouse management and reporting.
  • Responsible for Assets and Inventory management and reporting.
  • Responsible for admin, facilities management and facility contracts for Mercy Corps offices, guesthouses and warehouses.
  • Maintain a clear record of all leases.
  • Assist in operation utility bills like water and power bills.
  • Manage the transportation of goods/supplies in Mercy Corps operational areas and to beneficiaries.
  • Ensure that commodities stored in the warehouse/storage are safe and in good condition.
  • Contributes to team effort by accomplishing related results as needed.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning 

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Supervisory Responsibility

Cooks, Guards, Drivers and Cleaners


Reports Directly To: Field Manager with a dotted line to the Operations Manager.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • Relevant university degree or equivalent.
  • 2-3 years of experience in Logistics, Admin, Asset, Fleet Management, and warehousing.
  • Effective verbal and written communication, and organizational skills.
  • Basic computer skills (Word, Excel)
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members and a proven ability to solve problems independently without direct supervision.
  • Working experience with humanitarian organizations will be considered a plus.

Method of Application