Training and Onboarding Analyst at Max.ng


Max ng

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

We are recruiting to fill the position below:

Job Title: Training and Onboarding Analyst

Location: Nigeria
Job type: Full-time

Role Overview

  • We are looking for a reliable and seasoned Training and Onboarding Officer who will be responsible for training of potential candidates and onboarding successful Champions for MAX

What You’ll Do
Training and Onboarding:

  • Track riders progress within the onboarding program
  • Communicate clearly the terms of service and employment contract to new Drivers
  • Conduct orientation trainings to inform new hires about company policies and procedures
  • Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract
  • Build and maintain strong relationships with Drivers. Gather their feedback and contribute to operational improvements
  • Monitor new hire turnover and retention rates
  • Create experiential exercises to drive high level of interactivity and retainment
  • Research new ideas and anticipate future threats and opportunities
  • Stay up-to-date with the latest innovations in the MAX App and relay such to the Champions
  • Collaborate and be proactive to Champions turnover, putting a plan to ensure immediate improvements
  • Duly communicate any necessary change that has been made by the management to Champions in due course
  • Collaborate (with recruitment) in the selection, onboarding and verification/background check of the Champions
  • Provide clear expectations, directions and communicate it to Champions
  • Identify areas of confusion for the class and connect the dots
  • Suggest periodic training for Champions e.g. health and safety
  • Keep abreast of existing and new market practices. Bring in new ideas and anticipate future threats and opportunities
  • Support in the building of a strong Riders workforce/community

Testing and Activation:

  • Ensure the psychometric test is administered to every prospective Champion
  • Ensure that successful candidates move to the next change stage
  • Ensure swift and smooth movement from one stage of activation to the other
  • Follow up to ensure that guarantors forms are verified and returned
  • Follow up to ensure a smooth application process and proper implementation of training

Administration and Management:

  • Ensure the Implementation of company strategies, goals, objectives and procedures
  • Develop and ensure the implementation of strategies, tactics, and procedures
  • Enforce the use of appropriate methods, frameworks and channels to test candidates
  • Optimise processes for effective and efficient budget use
  • Supervise and oversee the Onboarding team
  • Work with line manager to prioritize business and information needs
  • Promote the company’s mission and values

Reporting:

  • Ensure constant update and maintenance of an internal candidate (successful and unsuccessful) database
  • Prepare periodic reports for supervisor to show tasks in progress, number of candidates verified, tested and onboarded
  • Ensure the record of individual performance at each level of the onboarding test

Requirements
What You’ll Need:

  • A Degree in related fields, minimum of a HND
  • 1+ years’ experience in driver training and onboarding
  • Experience in e-Commerce transport operations is an added advantage.

Skills and Abilities:

  • Strong working knowledge of developing orientation systems and tools
  • Excellent organizational skills and attention to detail
  • Track record of managing recruitment for multiple clients
  • Strong knowledge of recruitment practices, metrics, and guidelines
  • Detail oriented
  • Excellent leadership and project management skills
  • Superb sales and management skills
  • Excellent verbal and written communication
  • Able to initiate and maintain strong relationships with people from all types of background
  • Strong problem solver, with hands-on approach to plan and execute well
  • A start-up attitude- willingness to work hard to get things done
  • Ability to make discretionary judgment and to manage and impart confidential information.

Benefits

  • Competitive pay & benefits
  • Premium Health insurance cover
  • Consistent Learning and Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online