Knowledge Management and Learning Senior Advisor at WaterAid


With a population of over 150 million people, Nigeria is the most populous country in Africa. Political unrest, poor governance and corruption have led to decades of water shortages, while the population has increased rapidly. Though there is surface and ground water, rapid population growth, particularly in urban areas, has not been supported with additional resources. Only 11% of people have access to safe sanitation and 42% live without access to clean water. Funding for water, sanitation and hygiene is low and there is little coordination within the government. The poorest and most marginalised people live in unofficial slum settlements using expensive private services. – See more at:

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Nigeria
  • Job Field: NGO/Non-Profit  , Project Management 

About the Role:

  • The Knowledge Management and Learning Senior Advisor drives the design and implementation of WaterAid’s organisational programme learning and knowledge management strategy.
  • The senior advisor leads the development of knowledge management tools, contribute to organisational processes for collating and disseminating program knowledge, and the evolution of knowledge exchange mechanisms.
  • Additionally, lead the development of the internal programme and policy knowledge library, ensuring comprehensive access and collaborating on strategic knowledge communications.
  • The Senior advisor reports into the Knowledge Management and Learning Senior Manager and their key accountabilities will be:

Co-lead Programme Learning and knowledge management (approximately 50% of time)

  • Co-lead the design and implementation of an organisational programme learning and knowledge management strategy (in alignment with the organisational research agenda led by GPAC and supported by PMER processes).
  • Lead the development and implementation of knowledge management and learning strategies and tools to capture, organise, and disseminate programme learning within the organisation and externally
  • Co-lead the development of organisational mechanisms for knowledge exchange and evolution of our approaches.
  • Support and advise PSK team members to effectively document, use and share programme learning and design dissemination strategy and plans to promote thematic learning to the target audience(s).

Develop and promote effective Information Management (approximately 20%)

  • Co-Lead the development of the internal programme and policy knowledge library, ensuring that it is comprehensive and easily accessible to relevant stakeholders.
  • Work collaboratively with internal and external for strategic and knowledge communications, shaping and populating internal and external facing knowledge systems and building linkages for the same.
  • Support internal and external communications teams for strategic and knowledge communications, shaping and populating external facing knowledge systems.

Lead the development of programme guidance and standards (approximately 10%)

  • Lead the process and methods to develop and maintain WaterAid’s normative frameworks, standards and guidance materials for both internal and external audiences, coordinating with PSK’s and GPAC’s technical and policy leads. Lead an efficient yet collaborative approach that ensured these are developed built on the extensive knowledge and experience that exists across all levels of the federation.
  • Support the dissemination of core normative programmatic documents and standards (frameworks, standards, guidelines, toolkits) through various platforms.

Support Programme Capacity Development (approximately 5% of time)

  • Contribute to the development of the capacity strengthening strategy and ensure joined-up articulation of learning, knowledge management and capacity strengthening.
  • Work with Capacity Strengthening Senior Advisor, to facilitate organisational mechanisms for knowledge exchange, learning and capacity-strengthening.

Support fundraising, external engagement, and communications (approximately 5% of time)

  • Contribute to the organisation’s business development efforts by supporting donor engagement, intelligence gathering, and preparation of funding proposals.
  • Provide technical input to specific strategic initiatives and programme design particularly on aspects of knowledge management and programme learning.

Contribute to team processes (approximately 10% of time)

  • Provide support to any other relevant processes within the remit of Knowledge Management & Learning team as required as an active member of a small team.
  • Support PSK annual planning, budgeting, and reporting processes

About You:

  • Proven experience in leading the design and implementation of organisational programme learning and knowledge management strategies.
  • Strong knowledge management background with a track record of developing effective strategies and tools to capture, organize, and disseminate program learning.
  • Experience in evolving knowledge exchange mechanisms and creating organizational mechanisms for knowledge evolution.
  • Extensive experience in determining and implementing learning and knowledge sharing activities using empowering approaches.
  • Ability to research, synthesise information, analyse its relevance and communicate it in accessible formats.
  • Experience of designing, developing, and facilitating in-person and virtual meetings and workshops.
  • Experience of developing and maintaining comprehensive and accessible knowledge libraries.
  • Strong IT literacy skills, including designing and maintaining SharePoint or similar information management platforms; and using Microsoft 365 and other web based tools and platforms.
  • Experience working in low and middle-income countries.
  • Ability to communicate clearly and influence colleagues and peers; ability to work effectively across diverse groups and cultures.

Although not essential, we also prefer you to have:

  • Working knowledge of one or more of WaterAid’s working languages (French, Portuguese and Spanish).
  • Experience with information and nurturing of virtual communities of practices and networks.
  • Experience in planning, monitoring and evaluating programmes of work.
  • Experience in conducting and/or managing research.
  • Sound knowledge of WASH and related development issues such as sustainability, rights and equality.

Method of Application