Head of Support Services at Danish Refugee Council (DRC)

The Danish Refugee Council (DRC)

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world. DRC fulfils its mandate by providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities in the conflict areas of the world; and by advocating on behalf of conflict-affected populations internationally, and in Denmark, on the basis of humanitarian principles and the Human Rights Declaration. We understand “durable solutions” as any means by which the situation of refugees can be permanently and satisfactorily resolved, enabling them to live normal lives. Durable solutions can be voluntary repatriation, local integration or resettlement. In Denmark, DRC assists refugees in all aspects of integration as well as asylum procedures. Internationally, DRC actively participates in supporting the protection of refugees, and promoting durable solutions for conflict-affected populations. The DRC’s supreme authority is the Council, which consists of up to three representatives of each member organisation, six representatives of the voluntary groups and refugee counselling organisations cooperating with the Danish Refugee Council, and of the Executive Committee. DRC is an umbrella organisation and is currently consisting of 30 organisation members and voluntary groups, committed to the refugee cause. Membership of the DRC is open to non-party-political, voluntary, nationwide humanitarian and international organisations that work on a democratic basis, and whose aims conform to those of the DRC.

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 7 years
  • Location: Abuja
  • Job Field: NGO/Non-Profit  , Project Management 

Duties and Responsibilities


  • Lead and manage the support managers nd specialists (including people planning, performance, well-being and development).
  • Manage, deliver, and report on current operations and programme support in each area of implementation.
  • Establish high performing support teams ensuring high-quality approaches are maintained.
  • Develop and improve operational approaches, compliance, and systems, and support the Country Director to build and deliver effective and sustainable interventions.
  • Responsible for the strategic development, management, and implementation of the support operations.
  • Ensure appropriate technical support is available to programs, in line with organizational priorities.
  • Ensure support for annual planning and review processes.
  • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.

Operational Management

  • Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit.
  • Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under their supervision.
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
  • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.
  • Work closely with Risk and Compliance coordinator to develop and maintain a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.
  • Ensure that all administrative and legal-related systems are accurate and maintained.
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support.
  • Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System

  • Ensure ERP functionality is properly used by relevant staff.
  • Apply reports and data analytics from DRC Dynamics to improve overall performance.
  • Act as heavy user for most of the Projects & Finance functionalities.

Supervisor responsibilities:

  • Supports the managers to coordinate the daily activities of small teams to ensure workload is supported and prioritized appropriately.
  • Develops a capacity building and mentoring style of operations within the teams’ offering trainings and opportunities within the organization for staff development.

Deputy responsibilities:

  • Function as Country Director during their absence. Represent DRC on behalf of the Country Director upon agreement with authorities, UN agencies, humanitarian agencies, and other partners.
  • Other deputizing duties as agreed with the Country Director

Experience and technical competencies: (include years of experience)

  • At least 7 years’ experience in relevant field
  • At least 4 years’ experience with people management
  • Experience in a similar role in an international NGO
  • Proven leadership skills and a competence in people management
  • Proven operational management experience and capability, including in conflict areas
  • Proven significant financial, information and systems management experience
  • Significant experience in procurement and tender processes
  • Understanding and experience of institutional fundraising
  • Understanding of the countries in which DRC operates and sensitive to the cultural context
  • Experience working in an ERP system, including supply chain, finance and HR systems

Method of Application