Warehouse Partner Manager at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Warehouse Partner Manager

Location: Lagos
Job Type: Full-time

About the role

• This role will lead the expansion and performance management of our franchise warehouse network. 
• The ideal candidate will be responsible for onboarding, training, managing, and scaling warehouse franchise partners across Nigeria, ensuring that operations run smoothly, efficiently, and in alignment with our B2B e-commerce objectives.

Key Responsibilities
Partner Onboarding & Network Expansion:

• Identify and onboard warehouse franchise partners across strategic locations.
• Create a lead generation and conversion pipeline to scale the warehousing footprint.
• Pitch the franchise model to potential partners with strong ROI narratives.

Operations & Performance Management:

• Define, implement, and monitor SOPs and SLAs to ensure service quality.
• Maintain operational costs under 1% of revenue while ensuring profitability for franchisees.
• Oversee warehouse partner performance and drive continuous improvement.

Training & Compliance:

• Develop training modules for partners to maintain uniformity and operational excellence.
• Ensure all partners comply with regulatory, safety, and statutory standards.
• Enforce strict documentation protocols during onboarding and operations.

Risk Mitigation & Governance:

• Formulate security deposit, insurance, and risk-sharing structures.
• Draft and manage comprehensive contractual agreements ensuring clear roles, responsibilities, and consequences.

Collaboration & Integration:

• Work cross-functionally with logistics, sales, and tech/product teams to ensure end-to-end warehouse integration.
• Act as the key liaison between franchise partners and Moniepoint’s internal teams.

Partner Engagement & Retention:

• Proactively address grievances and nurture long-term relationships with partners.
• Initiate partner engagement programs to foster loyalty and reduce churn.
• Monitor and optimize ROI for each partner to ensure business viability.

Team & Strategy:

• Build and manage a team of regional partner success associates to drive local execution.
• Generate business intelligence from partner operations to feed into strategic decision-making.

Tech & Tools Integration:

• Work with the product team to build tech tools for warehouse franchise performance tracking and compliance.
• Promote digital adoption among warehouse partners to improve turnaround time and transparency.

Qualifications & Requirements

• Bachelor’s degree in Supply Chain, Business, Operations, or a related field (MBA preferred).
• 5+ years of experience in warehousing, franchise management, or supply chain operations (preferably in B2B e-commerce or FMCG).
• Strong understanding of logistics, warehouse KPIs, franchise systems, and P&L ownership.
• Experience managing third-party logistics or distributed partner networks.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong analytical skills with proficiency in using tools like Excel, ERP, or WMS platforms.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note
What to expect in the hiring process:

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team.