Global Rainbowbird Partners is a reputable staffing firm in Nigeria. The firm also specialises in Accounting, Bookkeeping, Auditing, Tax, Accounting Software Installation and Training, and Consultancy.
We are recruiting to fill the position below:
Job Title: Waitress / Waiter
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- We are seeking a detail-oriented and proactive Waitress/Waiter with solid Customer service experience to join our restaurant team.
Responsibilities
Customer Interaction:
- Greet customers warmly and escort them to their tables.
- Provide menus and offer detailed information on menu items, daily specials, and promotions.
- Answer customer inquiries about ingredients, preparation, and dietary accommodations.
Order Management:
- Take customer orders accurately and relay them to the kitchen or bar.
- Serve food and beverages promptly, ensuring accuracy and presentation standards.
- Handle special requests or modifications to orders.
Table Service:
- Monitor tables and attend to customer needs throughout their dining experience.
- Refill drinks, clear plates, and replace utensils as needed.
- Reset tables for the next customers promptly and efficiently.
Billing and Payment:
- Prepare and present bills accurately to customers.
- Process payments using cash, credit/debit cards, or mobile payment methods.
Cleanliness and Hygiene:
- Maintain cleanliness in the dining area, including tables, chairs, and floors.
- Ensure all serving tools and equipment are sanitized regularly.
Compliance and Safety:
- Follow food safety and hygiene protocols at all times.
- Adhere to workplace safety regulations, including handling hot dishes or beverages safely.
Collaboration:
- Work closely with kitchen and bar staff to ensure smooth service.
- Communicate effectively with other team members, especially during busy shifts.
Upselling and Recommendations:
- Recommend menu items or drinks based on customer preferences.
- Upsell specials, desserts, or premium options when appropriate.
Problem Solving:
- Handle customer complaints or concerns calmly and professionally.
- Escalate unresolved issues to the supervisor or manager as needed.
Miscellaneous Duties:
- Assist with organizing and restocking supplies in the dining area.
- Support other team members during peak hours or events.
Skills and Requirements
Educational Qualifications:
- High School Diploma or equivalent.
- Prior training or certification in hospitality or food service is a plus.
Experience:
- 3+ years previous experience as a waitress, server, or in a related hospitality role is an advantage.
- Familiarity with POS systems and order management tools is beneficial.
Key Skills:
Customer Service Skills:
- Friendly and approachable demeanor to ensure a positive customer experience.
- Ability to build rapport and anticipate customer needs.
Communication Skills:
- Clear and polite verbal communication to take orders and address customer inquiries.
- Active listening to ensure order accuracy and understand special requests.
Time Management:
- Efficient multitasking to serve multiple tables in a fast-paced environment.
Problem-Solving Skills:
- Quick thinking to handle customer concerns or service delays professionally.
Teamwork and Collaboration:
- Ability to work effectively with team members to deliver seamless service.
Attention to Detail:
- Ensure orders are accurate, and table settings and presentations meet standards.
Physical Stamina:
- Ability to stand, walk, and carry heavy trays for extended periods.
Basic Math Skills:
- Calculate bills and process payments accurately.
Adaptability:
- Flexible to handle unexpected challenges or changes in customer needs.
Additional Requirements:
- Availability to work evenings, weekends, and holidays.
- Professional appearance and adherence to dress codes or uniform policie.
Remuneration
- Salary: N60,000 – N80,000 Monthly.
- Accommodation will be provided.
Application Closing Date
29th February, 2025.
How to Apply
Interested and qualified candidates should send their CV to: grpmesg@gmail.comusing the Job Title as the subject of the mail.