Global Recruit is an alternative email created when you don’t want to receive plenty cvs in your work email.
We are recruiting to fill the position below:
Job Title: Ticketing Manager
Location: Lagos
Employment Type: Full-time
About the Role
- We are seeking an experienced Ticketing Manager to oversee our ticketing operations within the aviation sector.
- The ideal candidate will have strong expertise in reservation and ticketing systems, team management, and customer service excellence.
Key Responsibilities
- Manage and supervise the daily operations of the ticketing team.
- Use airline reservation and Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo to handle ticket issuance, re-issuance, revalidation, refunds, and cancellations.
- Ensure accuracy and compliance with airline procedures, fare rules, and IATA regulations.
- Monitor ticketing queues, resolve system discrepancies, and ensure timely service delivery.
- Provide guidance and training to ticketing staff on system updates, fare calculations, and best practices.
- Liaise with airlines and travel partners to resolve ticketing issues and ensure smooth operations.
- Generate sales and operational reports, analyzing trends to optimize efficiency and customer satisfaction.
- Handle escalated customer inquiries and provide high-quality service solutions.
What We’re Looking For
- Interested candidates should possess an HND / Bachelor`s Degree
- Minimum of 5 years’ experience in airline ticketing or travel agency operations, with at least 2 years in a supervisory/managerial role.
- Proficiency in GDS tools such as Amadeus, Sabre, Galileo, or Worldspan (must-have).
- Strong knowledge of fare rules, IATA regulations, and ticketing policies.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
Preferred:
- Certification in IATA/UFTAA or equivalent.
- Experience in managing corporate and group travel ticketing.
Salary
N150,000 – N250,000 monthly.
Application Closing Date
15th September, 2025.
How to Apply
Interested and qualified candidates should send their CV to: globalrecruithq@gmail.com using the job title as the subject of the mail.