Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.
We are recruiting to fill the position below:
Job Title: Technical Customer Service Representative
Locations: Abuja (FCT)
Employment Type: Full-time
Job Brief
- Provide adequate technical assistance and answer user inquiries promptly regarding the Company’s products.
- Troubleshoot and provide the initial over the phone diagnoses of routers, handsets, and connection issues. Identify and implement appropriate resolutions for resolving customer network issues.
Responsibilities
- Actively Listen and Understand Customer Concerns.Â
- Respond promptly.Â
- Maintain a Positive and Professional Demeanor.Â
- Have a Strong Knowledge of the Company\’s Products & Services.Â
- Be Adaptable and Resourceful.Â
- Build Long-lasting Customer Relationships.
- Take Ownership and Be Accountable.
- Follow Up and Close the Loop.
Requirements
- Degree in IT or in other related technical fields, with minimum of HND degree.
- Minimum of 2 years working experience
- Previous customer support experience is a plus.
- Well-developed communication and analytical skills.
- Good knowledge of technology overview, GSM concepts, and various handsets popular in Nigeria.
Salary
N100,000 – N150,000 / month.
Application Closing Date
31st August, 2025.
How to Apply
Interested and qualified candidates should send their CV to:jobs411@vitelwireless.com using Job Title as the subject of the mail.