PG Consulting Limited – Our client in the IT (Information Technology) field provides end-to-end business solutions to clients in various sectors in Nigeria.
They are recruiting to fill the position below:
Job Title: System Support Staff
Location: Olodo Train Station, Oyo State
Work days: Wednesday – Sunday
Job Summary
- Are you a recent graduate looking to jumpstart your career in the exciting field of Automated Fare Collection (AFC) for train services?
- We are seeking a highly motivated and technically proficient individual to join our team as an AFC System Support Staff.
- In this role, you will play a crucial part in ensuring the smooth operation of our AFC System, supporting train station staff, and contributing to the success of our project.
Key Responsibilities
Training:
- Conduct training sessions for train station staff on the proper usage and maintenance of AFC equipment.
- Develop training materials, including manuals, videos, and presentations, to facilitate effective knowledge transfer.
- Assess the training needs of station staff and adapt training programs accordingly.
Technical Support:
- Provide technical support for AFC equipment deployed at train stations.
- Troubleshoot and resolve issues related to ticketing machines, card readers, and fare collection gates.
- Collaborate with the technical team to ensure timely equipment repairs and upgrades.
Documentation:
- Maintain accurate records of equipment maintenance, issues reported, and resolutions provided.
- Generate reports on the performance of AFC equipment and present findings to the project team.
Customer Service:
- Act as a point of contact for station staff, addressing their inquiries and concerns promptly and professionally.
- Ensure a high level of customer satisfaction by delivering excellent support services.
Quality Assurance:
- Perform regular inspections of AFC equipment to identify potential issues and ensure compliance with safety and quality standards.
- Participate in quality control processes to maintain the reliability of the AFC system.
Collaboration:
- Collaborate with cross-functional teams, including project managers, engineers, and technicians, to achieve project goals.
- Communicate effectively to relay feedback and suggestions from station staff to improve system performance.
Qualifications
- Bachelor’s degree in a relevant field (e.g., Computer Science, Electrical Engineering, Information Technology, or related).
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to delivering high-quality work.
- Willingness to travel to train stations as needed.
- Previous experience or coursework related to AFC systems is a plus but not required.
Benefits
- Salary: N200,000 – N300,000 per month.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Exposure to cutting-edge AFC technology and systems.
Application Closing Date
24th January, 2025.
How to Apply
Interested and qualified candidates should send their Application / CV to: jobs@pgconsultingng.com using the job title as the subject of the mail.