Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
We are recruiting to fill the position below:
Job Title: State Manager (S&D) – Doroki Enhanced
Location: Lagos
Job Summary
- The State Manager (Doroki-enhanced) is accountable for delivering state-level commercial targets by building, coaching and managing a high-performing field sales & operations team.
- The role is field-facing, commercially driven and requires cross-functional collaboration to remove technical and commercial blockers that limit merchant growth.
Responsibilities
- Deliver state commercial targets (Gross Profit Less Rebate (GPLR), active merchants, transaction count, value, product mix) and translate regional targets into TSE/territory plans.
- Drive recruitment, onboarding and activation of Doroki classic merchants; ensure KYC and onboarding quality.
- Lead, mentor and manage the performance of the field team (typically 5–7 TSEs /operational staff): coaching, beatroute compliance, spot checks, QA, immediate correction and escalation.
- Own relationships with Mega-Star, Super-Star, Star and Retailer merchants; resolve escalations and ensure continuity of service.
- Identify and pursue strategic local partnerships (DISCOs, PayTVs, Solar suppliers, ISPs, Betting platforms) to expand payment lanes and merchant opportunities.
- Collaborate with Product, Engineering, Support, Finance, Risk & Compliance to resolve platform issues (e.g., failed meter numbers), pricing edits, and reporting gaps — drive support cases to resolution.
- Manage local distribution of POS/devices and agent enablement (merchandising, incentive mechanics) to boost productivity.
- Use data (segmentation, heatmaps, channel analytics) to prioritise territories and to design targeted merchant interventions.
- Prepare and present timely state performance reports and insights to the national Doroki leadership.
- Ensure state-level compliance with company policies and regulatory requirements; own quarterly EPA for the field team.
Knowledge and Skill Requirements
- Bachelor’s degree required; a postgraduate degree or MBA is considered an advantage.
- Minimum 6 years’ experience in sales & distribution (FMCG/Telecoms/Financial Services preferred) with ≥2 years in a supervisory role.
- Proven experience in acquiring, onboarding, and activating merchants. (Doroki or similar merchant-led models are desirable).
- Good understanding of local merchant economics, commission structures and competitive landscape (DISCOs, PayTV, Solar, Betting, ISPs).
Key Competencies:
- Strong leadership, coaching & people-management skills.
- Commercial mindset with a track record of meeting/exceeding targets.
- Analytical & data-driven decision-making (territory segmentation, forecasting).
- Cross-functional influence and partnership-building.
- Excellent communication (verbal, written, presentation).
- Problem-solving & conflict resolution in field settings.
- Familiarity with CRM/sales-tracking tools and advanced Excel.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online