ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Title: Solution Research Engineer
Location: Lagos
Employment Type: Full-time
Job Summary
- The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensuring customer satisfaction for all new services and support-related services.
- He will have the responsibility of contributing to the research, design, and implementation of functionality that will propel ipNX products and market-leading solutions to the next level.
- Also, he is to Provide technical support through collaborative partnerships to deliver high-quality and reliable network performance.
Responsibilities
- Restore service failures for Corporate Customers within 4 hours of its occurrence.
- Understand implementation and integration of technical hardware and software solutions.
- Provide high level system design and the development of proofs of solution and value.
- Restore service failures for Retail Customers within24 hours of its occurrence.
- Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
- Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
- Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
- Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.
- Plan and execute nodes/segment that require preventive maintenance on the network.
- Conduct collaborative system specifications, system integration, and evaluation of system functions.
- Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
- Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
- Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
- Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
- Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
- Audit and collate information for the fiber outside plant network.
- Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
- Monitor network performance and investigate anomalies in the system and resolve issue.
- Optimize network uptime and promptly repair network failures.
- Audit and collate information for the fiber outside plant network.
- Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
- Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
- Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
- Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
- Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
- Execute solutions and use cases that leverage ipNX product integrations that generate business value.
- Research actively the applications of new theories, techniques, and technologies that can drive innovation.
- Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
- Work with Engineering teams in order to facilitate technology transfer from research to product
- Adhere to controls to provide security for operating systems, software, and data.
- Maintain technical documentation and database information for the all networks and circuits.
- Manage maintenance and repair programs, making sure systems don’t break down.
- Ensure new equipment meets regulatory and client’s requirements.
- Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
- Monitor and analyze system performance, such as network traffic, security, and capacity.
- Monitor network performance and investigate anomalies in the system and resolve issues.
- Optimize network uptime and promptly repair network failures.
- Interface effectively with customers, other departments and managers to resolve customer problems.
- Conduct and support training sessions with members inside and outside of the organization.
- Track contractor performance, including billing against budget and contract.
- Deliver network designs and customer solutions based on a set of requirements.
- Partner with local technical operations staff to maintain, revise, and track process/operations documentation
Qualifications and skills
- BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
- CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
- MSc involving Engineering, Sciences, Mathematics or similar fields
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Customer centric and stakeholders management
- Good LAN/WAN network design and implementation skills
- Ability to solve complex problems in the shortest available time using honed analytical skills
- Good interpersonal skills with customers, vendors and members of team
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Ability to confidently communicate with personnel at all levels of the organization.
- Extensive technical knowledge deploying and managing network and infrastructure environment.
- Well organized, articulate and has numerate skills.
- Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space.
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
- Have an entrepreneurial spirit.
- Pre-Sales & Post-Sales Management.
- Project management skills also desirable.
Experience:
- 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
- Experience presenting technical concepts to a general audience
- Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
- Previous commercial engineering experience
- Experience in technical consulting and customer handling
- Proven experience in data analytics, statistical methods and models
- Experience and knowledge related to different research methodologies and comfort in how these approaches would work
- Experience working in a Service Provider environment and providing technical support to end customer solutions
- Knowledge and understanding of the Nigerian and global Information Technology Industry Especially Telecommunications
Application Closing Date
29th November, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online