Leadway Assurance Company Limited was founded in 1970. Sir (Dr.) Hassan O. Odukale, (KJW, D.Sc., FCIIN).It has a chequered history of being a company with close attention to relationships, having started operations as a direct motor insurance company. Soon the relationship developed to a stage where it has established a deep relationship with the brokers’ network in Nigeria, enjoying 80% of its current business from this source.
We are recruiting to fill the position below:
Job Title: Software Engineer (Full Stack)
Ref No: 23000035
Location: Lagos
Reports to: Head, Customer Experience
Department: Customer Experience
Division: People Experience
Grade: Contract – LPI
Job: Shared Services
Organization: Leadway Properties & Investments
Schedule: Regular
Shift: Standard
Job Type: Full-time
Role Overview
- As a Full Stack Software Engineer, you will be responsible for designing, developing, and maintaining software applications that enhance the overall customer experience.
- You will work with a team of developers and collaborate with product managers to develop functional, user-friendly applications and tools that optimize customer interactions and satisfaction.
Primary Responsibilities
- Lead the design and development of software applications tailored to measure CX metrics, ensuring robustness, scalability, and usability.
- Implement data collection mechanisms to capture customer feedback through various channels, such as surveys, feedback forms, and interaction analytics.
- Develop algorithms and data processing pipelines to transform raw customer data into meaningful insights and metrics.
- Collaborate with data scientists and analysts to integrate advanced analytics techniques for deeper insights into customer behavior.
- Create intuitive and informative dashboards and visualizations to present CX metrics in a clear and actionable manner to stakeholders.
- Ensure the application provides real-time and historical views of CX metrics, enabling timely decision-making.
- Collaborate with internal teams to integrate the CX metrics application with existing CRM, analytics, and reporting systems.
- Work closely with UX/UI designers to ensure a user-friendly interface that enhances user experience.
- Work on both front-end and back-end development, ensuring the smooth functioning of customer-facing applications.
- Stay up-to-date with emerging technologies, trends, and best practices in software development and customer experience.
- Identify opportunities for process improvement and suggest enhancements to the application’s functionality and user experience.
- Stakeholder Management: key stakeholders that the position holder will need to liaise/work withto be successful in this role.
Internal:
- Business process owners (Life Insurance, General Insurance, Leadway Health, Leadway Asset Management, etc.).
- Product managers
- Quality Assurance engineers
- Other software developers
- DevOps Engineer
- IT Infrastructure & Operations team
External:
- Partners i.e. insurance aggregators and intermediary IT teams
- External API providers i.e. Banks, government agencies, KYC/AML API providers, etc.
- Customers
Job Requirements
Education and training:
- Bachelor’s Degree in Computer Science, Software Engineering, or a related field.
Work experience:
- [3+/5+/8+] years of experience years of experience as a Full Stack Software Engineer.
- Experience with front-end technologies such as HTML5, CSS3, JavaScript, and modern front-end frameworks such as React or Angular.
- Experience with back-end technologies such as Node.js, Express, and MongoDB or other similar databases.
- Knowledge of databases, SQL, and data modeling.
- Prior experience in the CX domain or working on customer-centric projects is advantageous.
- Experience with RESTful API development.
- Experience with object-oriented programming and design patterns.
- Experience with version control systems such as Git.
Knowledge & Skills:
- Ability to write clean, efficient, and well-documented code.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills.
- Experience with serverless computing architectures.
Job Requirements:
- Experience with containerization technologies such as Docker and Kubernetes
- Familiarity with Agile/Scrum development methodologies
- Personal Attributes
- Attention to detail; must be able to focus on the fine details while not losing sight of the big picture.
- Curiosity; always looking for better ways to solve problems
- Strong communication skills. Must be able to engage effectively with technical and non-technical stakeholders.
- Excellent analytical skills and the ability to understand business processes, analyze complex problems and develop effective solutions.
- Creativity; must be able to think creatively and develop innovative solutions to problems.
- Resilience; must be able to persevere through difficult problems and setbacks, staying focused on the end goal.
- Ability to work in diverse, cross-functional teams in a dynamic business environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online