Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Senior Site Reliability Engineer
Location: Remote
Job Summary
- Responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience.
- The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.
What You’ll Get To Do
- Participate in on-call rotations as the primary technical lead for detecting, triaging, and resolving service degradation, outages, or reliability issues across all environments.
- Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders and leading/documenting blameless Root Cause Analyses (RCAs) to identify the root causes of issues and drive long-term fixes.
- Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability and operations across both applications and infrastructure to improve efficiency and system resilience.
- Create and maintain monitoring dashboards and alerts to monitor application and infrastructure health.
- Participate in feature development discussions to ensure services are built with observability from the ground up.
- Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) in collaboration with Product and Engineering teams.
- Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.
To succeed in this role, we think you should have
- Minimum of 3 years of experience supporting enterprise applications in an SRE or similar role.
- Knowledge of distributed systems, microservices architecture and software design patterns.
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong knowledge of Kubernetes and container orchestration tools.
- Experience using application performance monitoring tools, OpenTelemetry, and observability platforms such as New Relic, Datadog, ELK, or SigNoz
- Excellent problem-solving and troubleshooting skills as an on-call engineer, with the ability to resolve complex infrastructure and application issues.
- Proficient in setting up and maintaining monitoring dashboards and alerts using Grafana and Prometheus.
- Working knowledge of a scripting/programming language (e.g., Python, Bash)
- Proficiency in SQL databases (e.g., MySQL), writing complex sql queries against large datasets, and hands-on experience in database administration.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online