Goldplates Feast House, a reputable restaurant, is recruiting suitable candidates to fill the position below:
Job Title: Restaurant Operations Manager
Location: Lekki Phase II, Lagos
Employment Type: Full-time
Department: Operations
Industry: Quick Service Restaurant (QSR)
Job Summary
- The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.
- The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.
Key Responsibilities
Operational Leadership:
- Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
- Implement and monitor operational standards, policies, and procedures.
- Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.
Staff Management:
- Recruit, train, and mentor outlet managers and their teams.
- Monitor staff performance, set goals, and conduct regular performance evaluations.
- Foster a positive work environment to motivate and retain employees.
Customer Experience:
- Ensure that all outlets deliver exceptional customer service.
- Address customer feedback and implement improvements to enhance satisfaction.
- Monitor service trends and adjust operational strategies to meet customer expectations.
Inventory and Supply Chain Management:
- Oversee inventory control and procurement processes to prevent stockouts or excesses.
- Ensure proper handling and storage of inventory to minimize waste and maintain quality.
- Collaborate with suppliers to secure quality products at competitive prices.
Financial Management:
- Develop and manage budgets for each outlet, ensuring profitability.
- Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
- Analyze sales data and implement strategies to achieve financial targets.
Compliance and Safety:
- Ensure all outlets adhere to health, safety, and food hygiene regulations.
- Conduct routine audits to maintain compliance with company and regulatory standards.
- Stay updated on industry regulations and implement necessary operational changes.
Process Improvement and Strategy:
- Identify inefficiencies in operations and implement solutions to improve productivity.
- Lead the introduction of new processes, technologies, and initiatives to enhance operations.
- Collaborate with marketing and product development teams to align operational strategies with business goals.
Reporting:
- Prepare and present operational performance reports to senior management.
- Track key performance indicators (KPIs) and implement strategies to improve results.
Qualifications and Skills
- Educational Qualification: Bachelor’s Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.
- Experience:5+ years of experience in a managerial role within the QSR or hospitality industry.
Skills:
- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
- Proficiency in financial management and reporting.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills.
Others:
- Ability to work in a fast-paced environment and handle multiple priorities.
- Flexibility to visit our various outlets
- Proximity to the Island is important.
Application Closing Date
13th January, 2025.
How to Apply
Interested and qualified candidates should send their Applications to: recruitment4jen@gmail.com using the Job Title as the subject of the email.