WW Luxury Apartments, a new paradigm in luxury living where modern sophistication seamlessly blends with cutting-edge technology to create an extraordinary residential experience of elegance and exclusivity.
We are recruiting to fill the position below:
Job Title: Resident Manager
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- The Resident Manager is responsible for overseeing the daily operations of the property, ensuring high standards of guest service, and managing staff effectively.
- This role serves as a key point of contact for both guests and staff, ensuring a seamless experience while enhancing property performance.
Key Responsibilities
- Operational Oversight: Manage the day-to-day operations of the property, ensuring all departments adhere to company policies and operational guidelines.
- Guest Relations: Address guest inquiries, concerns, and feedback promptly and professionally, ensuring a high level of guest satisfaction. Actively engage with guests to promote positive experiences.
- Staff Management: Recruit, train, and supervise staff members; fostering a team environment and promoting professional development. Conduct regular performance evaluations and provide constructive feedback.
- Financial Management: Monitor budgets, financial forecasts, and expenditures to ensure the property operates within budgetary guidelines. Assist in financial reporting and analysis.
- Maintenance Coordination: Ensure the property is well-maintained and adheres to safety regulations. Coordinate with maintenance staff or external vendors to address repairs and upkeep.
- Event Coordination: Assist in planning and executing events, functions, or special services for guests, ensuring all arrangements meet established expectations.
- Marketing and Promotions: Collaborate with marketing teams to develop promotional strategies and packages that enhance revenue and attract guests.
- Policy Implementation: Ensure compliance with hotel policies, health, and safety regulations, and legal requirements; implement standard operating procedures as needed.
- Crisis Management: Address emergencies or unexpected situations promptly, liaising with necessary personnel and authorities to maintain guest safety and satisfaction.
- Reporting: Provide regular reports on operational performance, guest feedback, and staff performance to senior management.
Qualifications
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Experience: Minimum of 5 years of experience in hotel management or a similar role, with a proven track record of successful operations management.
Skills:
- Strong leadership and interpersonal skills to manage staff and foster a positive work environment.
- Excellent problem-solving and decision-making abilities.
- Strong organizational skills and attention to detail.
- Financial acumen, with experience in budget management and reporting.
- Proficient in property management systems and Microsoft Office Suite.
Physical Requirements:
- Ability to stand for long periods and perform physical tasks such as walking or lifting.
- Willingness to work flexible hours, including weekends and holidays, as required.
- Working Conditions:
- Work in a hotel or residential property environment, which may require evening and weekend shifts.
- Â Fast-paced environment requiring effective time management and multitasking skills.
Application Closing Date
31st July, 2025
How to Apply
Interested and qualified candidates should send their CV to: recruitment@wwluxuryapartment.com using the Job Title as the subject of the email.