MetroHealth HMO Limited is a leading Nigerian health insure-tech company that offers unparalleled tech-driven comprehensive primary, secondary, and tertiary health insurance services across the country.
We are recruiting to fill the position below:
Job Title: Registered Nurse – Call Centre Executive
Location: Lagos Island, Lagos
Employment Type: Full-time
Scope of Work
The primary duties of the Call Centre Executive will include:
- Provide product and service information to clients
- Managing inbound and/or outbound calls from customers, distribution partners and providers.
- Manage and resolve customer complaints.
Responsibilities
Responsibilities include the following:
- Respond to all Enrollee and Provider inquiries in a friendly, professional manner using the suggested script.
- Keep up-to-date information on all plans of GHML and tariff and communicate same to customers in a professional manner.
- Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.
- Provide up to date information about company products and services to clients, providers and billing agencies.
- Grant authorizations code for medical treatment, if covered on the plan.
- Proffer on-the-spot solution to enrollee challenges.
- Escalate challenges to line managers
- De-subscription of members’ plans upon their request, or due to recurrent non-payment, if directed by your line manager.
Requirements
- Must possess a Nursing Certificate.
- At least 2 years relevant work experience
Required Skills:
- Good communication/presentation skills (both oral and written)
- Excellent customer relationship skills
- Proficiency in the use of Microsoft Office Packages
- Good Typing Skills
- Attention to detail
- Ability to work as a team player
- Good Coordination, administrative, Analytical and problem-solving skills.
Application Closing Date
26th August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: aoseji@metrohealthhmo.com using the Job Title as the subject of the mail.