M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Regional Retail Coordinator
Locatiob: Lagos
Employment Type: Full time
Category: Smartphones Retail – Retail Expansion and Audit
About the Role
- The main purpose of a Regional Retail Coordinator is to support retail shops, depots and stock points on day-to-day basis on logistics, stock, customer and sales service for smooth running and resolution of issues.
Duties
- Stock in shops: Mitigate stock shortage occurrence in the region by re-ordering understocked SKUs to individual shops
- Aged stock: Support FSMs, SEs and shops in aged stock returns and reallocations as well as in reporting lost phones
- DSR stock holding: Support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels
- Phone repairs: Manage the delivery of phones to repair center within SLA and customers pick repaired phones within SLA too
- Cancellations: Ensure cancellations within the region are closed in time.
- Resolve issues experienced by shop assistants as they arise
- Any other tasks assigned by the supervisor
Requirements
- Candidates should possess a minimum of College Diploma in a Business-related field
- At least 2 years of working in sales or retail field
- Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
- A good leader with empathy ready to support low-level employees
- Clear communication on email, telephone, in person.
- Able to self-manage and take initiative without being micro-managed.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online