Amani Advisory Limited – Our client is a vibrant and fast-paced hair salon dedicated to providing exceptional beauty services to our clients. Our salon is a haven for creativity and style, where we focus on delivering personalized experiences.
They are recruiting to fill the position below:
Job Title: Receptionist
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- In this role, the ideal candidate will be the first point of contact for our clients, ensuring they receive excellent service from the moment they walk through our doors.
- As the receptionist, you will manage the front desk, coordinate appointments, and provide administrative support to our stylists and management team.
Responsibilities
- Greet clients warmly as they arrive, provide information about salon services, and answer any questions they may have.
- Manage and coordinate appointment bookings via phone, messages and walk-ins, ensuring optimal scheduling for both clients and stylists.
- Handle incoming calls and messages, responding promptly and directing inquiries to the appropriate team members.
- Process client payments for services and retail products, manage cash transactions, and balance the register at the end of each day.
- Assist clients with purchasing hair care products, provide product knowledge, and track inventory levels.
- Maintain the cleanliness and organization of the reception area, ensuring a welcoming environment for clients.
- Update and maintain accurate client records in the salon’s booking system.
- Relay messages between clients and stylists, ensuring clear communication regarding appointments, services, and any special requests.
- Address any client concerns or complaints with a professional and solution-oriented approach.
- Assist with other administrative tasks as needed, including inventory management, marketing support, and event planning.
Person Specification
- Bachelor’s Degree in Business, Marketing or a relevant field.
- Previous experience in a receptionist or customer service role, preferably in a salon or spa environment.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with scheduling software and basic computer skills.
- A positive and professional demeanor with a focus on delivering exceptional customer service.
- Ability to work flexible hours, including evenings and weekends.
Salary
N100,000 / month.
Application Closing Date
10th September, 2024.
How to Apply
Interested and qualified candidates should send their CV to: talent.amanisolutions@gmail.com using the position as the subject of the email.