Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria m 2000 and currently focuses on agriculture, HIV and health extractives and governance, and peace building programming.
- Job Type: Full Time
- Qualification: BA/BSc/HND , OND
- Experience: 2 years
- Location: Borno
- Job Field: NGO/Non-Profit , Project Management
Job Summary:
The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong Feedback and Response Mechanisms (FRM) are maintained and strengthened for Ceton Rayuka II Program. Ceton Rayuka is a multisectoral program implemented in Gubio, Kaga and Magumeri LGAs. S/he will be responsible for managing and monitoring beneficiary feedback daily and will prepare analysis reports presenting general trends to be shared with project teams.
Roles and Key Responsibilities:
- Assign a categorize to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
- Assign a ticket number to each feedback and enter feedbacks in the database
- Regularly transmit feedbacks to the adequate teams
- Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
- Participate in teams’ meeting to share the trends and learning from the feedbacks
- Follow up regularly with the teams on the advancement of feedback responses
- Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
- Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
- Support CRS and partner to document and respond to all community feedback received
- Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.
Required Languages – English and Hausa required. Kanuri is strongly preferred.
Travel – Must be willing and able to travel up to 20 %.
Knowledge, Skills and Abilities
- Good time management skills with ability to work on multiple tasks
- Strong customer service orientation with good communication and interpersonal skills
- Proactive, resourceful, solutions oriented and results-oriented
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse group
Basic Qualifications
- Experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
- Experience with typing/word processing, data entry into online databases and forms, and working with various office equipment.
- Experience in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Proficient in Word.
- Secondary School Diploma required. Bachelor’s degree preferred.
- Minimum of 2 years of work experience in project support.
- Additional education may substitute for some experience.
- Experience in participatory action planning and community engagement.
- Experience monitoring projects and collecting relevant data preferred