Vitalvida is a fast-growing e-commerce company focused on delivering high-quality products to customers across Nigeria. We are serious about speed, precision, and accountability.
We are recruiting to fill the position below:
Job Title: Order Processor
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- We are growing fast, and we need serious people to join our team.
This Role is Not for Everyone:
- If you are coming to work to sleep, gist, or surf social media, DO NOT APPLY.
- If you are already working remotely somewhere else and think you can also work in our office, DO NOT APPLY.
- If you think you are smart and want to use company time to do side hustles or “moonlight,” DO NOT APPLY.
We are looking for serious people who:
- Are ready to give 100% and take their job seriously.
- Are willing to come early, close late, and do whatever it takes to get the job done.
- Will help the company grow by doing their best every day.
- If you know you are not ready to work hard and be serious, please DO NOT WASTE YOUR TIME APPLYING.
About the Role
- This role is for disciplined, hardworking, and proactive individuals who will attend to customers, close sales, and help the company succeed.
- You will be doing more than just your job description because that is how startups work.
Key Responsibilities
Customer Engagement:
- Answer customers’ questions via WhatsApp, Instagram, and phone calls in a polite and professional way.
- Help customers place their orders and ensure their satisfaction.
- Follow up on orders until they are successfully delivered.
- Proactively resolve issues arising from Delivery Agents and Customers.
Sales and Order Management:
- Record customer orders in the CRM system accurately.
- Negotiate rates with logistics service providers.
- Determine the best delivery agent for each delivery.
- Manage delivery agents to ensure efficient processing and dispatch of orders.
- Oversee the flow of customer orders from initiation to delivery.
- Record calls with customers for quality assurance.
- Assign orders to delivery agents on WhatsApp and track progress until delivery.
- Meet or exceed sales targets by identifying and closing opportunities.
Beyond Your Job Description:
- Step in to help other team members whenever needed.
- Take initiative to solve problems, even if it’s not “your job.”
- Look for ways to improve processes for the company.
Reporting and Accountability:
- Fill out and submit daily sales reports without excuses.
- Prepare end-of-day reports with accurate and complete information.
- Proactively handle any issues and ensure smooth operations.
Daily Expectations and Performance Targets
- Close a minimum of 40 sales daily or resolve 60 inquiries daily to meet targets.
- KPIs will be tracked daily, and quarterly performance bonuses are available for those who consistently meet and exceed goals.
What You Will Learn and Do in Your First 30 Days:
- Day 1: Training on CRM tools, order assignments, and customer interaction.
- Weeks 1 – 2:
- Conduct daily audits to ensure full understanding of your responsibilities.
- Start handling customer interactions and orders with full accountability.
- If you fail to meet expectations within your probation period, you will be let go.
Qualifications
- Bachelor’s Degree or HND in a relevant field with 1 – 2 years of experience.
- Previous experience in telesales or customer service is a plus.
- Must be computer literate.
- Excellent analytical thinking.
- Must know how to use WhatsApp, Instagram, CRM tools, and basic computer applications.
- Knowledge of or willingness to learn new productivity tools.
- High level of initiative with the ability to self-manage.
- Excellent written and verbal communication skills.
- Must be organized, detail-oriented, and able to work under pressure.
What We Expect (Competencies):
- Ownership Mentality: Treat the company like it’s yours. Take responsibility for results.
- Hard Work: Come early, stay late, and give your best effort every single day.
- Focus: Work during work hours — no social media, no gisting, no laziness.
- Integrity: Be honest and upright. Don’t use company time for personal business.
- Startup Mindset: Be ready to help where needed; no task is beneath you.
What We Don’t Want:
- Disorganized individuals who can’t handle multiple tasks and miss details in customer orders.
- Poor communicators who fail to engage customers professionally or resolve issues effectively, leaving customers frustrated.
- Procrastinators who delay responding to customers, fail to follow up on orders, or let issues escalate unnecessarily.
- Negative personalities who complain, shift blame, or bring down team morale instead of working towards solutions.
- Rude individuals who use condescending tones with customers or phrases like “You have to calm down”—we prioritize respect, empathy, and professionalism at all times.
- Impatient people who interrupt or dismiss customers’ concerns instead of actively listening and resolving their issues.
- Know-it-alls who argue with customers or try to “prove them wrong”—we believe in addressing concerns, not winning arguments.
- Arrogant individuals with uncontrollable egos who undermine teamwork and make interactions uncomfortable for colleagues or customers.
- People who talk down to others, whether customers, colleagues, or delivery agents—respect and humility are essential to our culture.
- People who lack accountability and make excuses instead of owning up to mistakes or taking responsibility for results.
- Those who think customers are not always king—at Vitalvida, our customers are always king, and every team member must reflect that in their interactions.
- Emotionally reactive individuals who lose their temper or become defensive when dealing with difficult customers or situations.
Salary
N70,000 – N100,000 monthly.
Application Closing Date
30th January, 2025.
How to Apply
Interested and qualified candidates should send their CV to: admin@vitalvida.ng using the Job Title and Your Name as the subject of the mail.
Note
- Make sure you are serious and ready to work hard. Lazy or unserious candidates should NOT APPLY.
- Task: To confirm that you’ve read this job ad thoroughly, include the answer to the following question in your email:
- “How many sales are you expected to close daily?”