TeamAce Limited – Our client, a distinguished reliable partner in the beauty and wellness industry, is recruiting to fill the position below:
Job Title: Operations Manager
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- As our Operations Excellence Manager, you’ll oversee all aspects of salon operations and support the Asylum Manager in maintaining high standards of service, hygiene, and client care.
- This role is essential in ensuring operational efficiency, team coordination, and client satisfaction in our premium beauty and wellness environment.
Responsibilities
- Work alongside the Asylum Manager to coordinate shifts, manage daily activities, and ensure 90% staff adherence to hygiene and service protocols and maintain an 85% or higher client satisfaction rate through excellent service delivery, professional concern handling, and implementation of feedback processes.
- Manage inventory levels with 95% compliance, and coordinate with suppliers.
- Maintain essential supplies availability and drive a 10% increase in client return rate over six months and contribute to 5% monthly client engagement growth through service promotion and relationship building.
- Prepare weekly reports on inventory, client feedback, and operational metrics while tracking team performance and suggesting improvements.
Requirements
- BSc in any related field.
- 1-2 years experience in a salon or hospitality environment, preferably in an operational role.
- Strong organizational and time-management skills and excellent communication and client-relations skills
- Proficiency in inventory management and basic reporting.
Benefits
Salary:N300,000 – N350,000 per month.
Basic HMO coverage.
Performance bonuses: Quarterly performance-based incentives.
Application Closing Date
23rd December, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online