Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the position below:
Job Title: Operations Executive
Location: Lagos
Employment Type: Full-time
Job Summary
- To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
- As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.
Key Responsibilities
Settlement Computation and Collation:
- Switched transactions settlement
- Processed transactions billing
- Services/Network billing
- Settlement Adjustment
- Settlement Representment
- Exception Investigation and resolution/escalation
- Ensure disputes to be settled daily are settled accordingly.
- Identify exceptions to the above, investigation and resolve/escalate
Dispute Operations:
- Arbitration
- Arbitration Billing
- Pre-arbitration
- Chargeback processing
File processing:
- Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
- Card file processing
Routine Report Delivery:
- Daily Settlement Reports (Details and Summaries)
- Daily Card Management Reports (Card balance, statement, Activity reports)
- Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
- Ensure delivery of Daily Dispute Reports (Details)
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
Specialized Services:
- Airtime Stock Balance monitoring and reconciliation reporting
- Airtime Stock procurement and top up confirmation
- Agent registration
- Agency Network Virtual account top up
- Agent Details update management
- Mobile Platform Business Reversal Settlement Advice
Service Desk:
- Case Resolution
Administration:
- Self-Management
- Productivity Management
- Performance management
- Knowledge Acquisition and utilization
Requirements
Education:
- A First Degree from a reputable institution
Experience:
- 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online