Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Officer, Wintel & Client Support
Job ID.: 80355756
Location: Kaduna
Employment type: Full-time
Job Description
- To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
- The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
- Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
- Ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
- Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
- Uptime of SCCM servers and patching of all laptops and Desktops.
Qualifications
Minimum Qualifications:
- First Degree in IT and Computer Sciences
- IT professional certification will be an added advantage.
Minimum Experience:
- Minimum of 2 years post qualification experience in a similar or related position.
Behavioural Competencies:
- Interacting with People
- Developing Expertise
- Exploring Possibilities.
Technical Competencies:
- IT Operations
- Technical Analysis
- IT Systems.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online