BFREE – We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria
We are recruiting to fill the position below:
Job Title: Inbound Customer Service Agent
Location: Nigeria
Responsibilities
- Manage a high volume of incoming customer calls for all inquiries about products and services.
- Negotiate with customers to facilitate recovery
- Analyze all customer issues and assist in resolving them within the required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarise them to be presented to management.
- Maintain knowledge of all customer requirements and provide appropriate solutions.
- Maintain accuracy of all data and verify the same for all customer services.
- Analyze all issues and recommend alternative solutions to ensure quick resolution.
Requirements
- Academic Qualifications: B.Sc. / HND / OND / NCE in any field.
- Fluency in speaking Hausa language is an added advantage.
- Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
- Excellent typing Skills.
- Experience in a loan recovery/collections work environment is an added advantage.
- Working knowledge of Google Workspace.
- Excellent communication and negotiating skills.
- Good listening skills and superb questioning techniques.
- Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.
Compensation
- Base salary of 75,000 NGN gross per month
- Performance-based bonus of NGN68K based on eligibility.
- HMO.
Application Closing Date
23rd October, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online