The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organisation. We provide assistance, protection and durable solutions to refugees and internally displaced persons worldwide. What is NRC? NRC promotes and protects the rights of refugees and people who have been displaced within their own country. We take action during situtations of armed conflict, and engage in other contextes where our competences will add value. The majority of our 5000 staff members are national employees in NRC’s projects in around 25 countries worldwide. All our projects are supervised by the NRC Head Office in Oslo. NRC was established in 1946 under the name Aid to Europe, to assist refugees in Europe after World War II. Today NRC is organised as an independent, private foundation. We cooperate closely with the UN and other humanitarian organisations, around the world as well as in Norway. What does NRC do? Programme Activities: NRC’s main activity is the deliverance of humanitarian aid through programme activities in the field. NRC specialises in five programme areas, or core competences – Shelter, Food Security, Water, Sanitation and Hygiene (WASH), Education, and Information Counselling and Legal Aid (ICLA). The core competences are adaptive to different contexts and mutually reinforcing.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Abuja
- Job Field: ICT / Computer
JOB DESCRIPTION
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Biu, Mubi, Pulka and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate ICT Technical Assistant to join our team in Abuja, Federal Capital Territory. You will assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Country level (Abuja and Maiduguri Office) and other possible travel to other Area field office for support.
Role and responsibilities
- Adhere to NRC policies, tools, handbooks and guidelines
- Assist with the implementation of the ICT function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the ICT function
Specific responsibilities
- Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.
- Ensures effective help desk coordination of all NRC Staff tickets in the country, and proper assigning to respective Area Office of ICT officers.
- Assist in the rollout of new software or hardware to all devices.
- Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
- Conduct awareness sessions and ICT training are when needed.
QUALIFICATIONS
Generic professional competencies:
- Experience working as ICT Assistant/ICT Officer/Consultant in a humanitarian/recovery context preferably with a similar organization like NRC.
- Documented experience in related to network management and cloud networking
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities
- Fluency in English, both written and verbal
- Completion of NYSC
Context/ Specific skills, knowledge, and experience:
- Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
- Office organization skills,
- Knowledge of Microsoft office 365, Access, and SharePoint is required.
- Certification in Microsoft Certified Systems Engineer (MCSE), and Cisco CCNA will be an added advantage.