OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort. OCHA’s mission is to: Mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies. Advocate the rights of people in need. Promote preparedness and prevention. Facilitate sustainable solutions.
- Job Type: Full Time
- Qualification: BA/BSc/HND , MBA/MSc/MA
- Experience2 years
- Location: Lagos
- Job Field: ICT / Computer
Duties and Responsibilities
Under the guidance and direct supervision of the Administrative Officer or Head, Admin & Finance, the ICT Officer manages ICTservices, develops,and implements ICT management systems, provides information management tools and technology infrastructure in medium and large Country Offices. The ICT Officeris responsible for reviewof and advice on the use of new technologies that will enhance the CO productivity. The ICT Officer promotes a client-oriented approach.
The ICT Officer heads the ICT Team and supervises staff in the team. The ICT Officer works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and OCHA sub office staff for resolving complex ICT related issues,liaises with OCHA HQ IMB-ISS various Teams and in principal with ISS Field Support Unit (FSU). The ICT Officer is receiving ICT technical guidance and standards to be applied from OCHA HQ-IMB-ISS.
Summary of key functions:
- Implementation of ICT strategies and introduction/implementation of new technologies
- Development of information and documentation management system
- Management of CO hardware and software packages
- Networks administration
- Provision of web managementservices
- Facilitation of knowledge building and knowledge sharing
Ensures implementation of ICT strategies and introduction and implementation of new technologies,focusing on achievement of the following results:
- Full compliance withcorporate information management and technology standards, guidelines, and procedures for the CO technology environment.
- Analysis of therequirement and elaboration of internal policies and procedures on the use of ICT.
- CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the work/lows in the ICT team.
- Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions relatedto corporate resourcemanagement.
- Provision of adviceon and assistance in procurement of new ICT equipment for the CO andprojects, provision of technical specifications and information on best optionsin both local and international markets.
- Development and updateof the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
- leadership of the ICT team for effective and client-oriented services.
Ensures development of information anddocumentation management systemfocusing on the achievement of the following results:
- Development and implementation of CO information and documentation management system by using OCHA’s corporate applications and tools.
Manages CO hardwareand software packages, focusing on the achievement of the following results:
- CO hardware and software platforms meet OCHA’s corporatestandards.
- Provision of advice on maintenance of equipment and acquisition of hardware supplies
- Supervision of the implementation of corporate OCHA systems.
Ensures efficient networks administration, focusing on achievement of the following results:
- Monitoring computing resourcesto provide a stable and responsive environment.
- Operation of network utility procedures defining network users and security attributes establishingdirectories, configuring networkprinters, and providing user access.
- Timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA requirements as per corporate standard.
Competencies
- Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related human rights issues, including approaches and techniques to address difficult problems. Capacity to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned area. Ability to work under extreme pressure, on occasion in a highly stressful environment; ability to provide guidance to new/junior staff; ability to provide advice to senior level officials. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Demonstrate corporate knowledge and sound judgment.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
- Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Required Skills and Experience
Education:
- Advanced university degree (Master’s degree or equivalent) in information systems, Information Management or License with 1 year of experience in Computer Science or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) are required.
- A first-level university degree with two (2) years of experience may be accepted in lieu of the advanced university degree.
Experience:
- A minimum of two (2) years of progressively responsible experience in development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/application, experience in Share Point is required.
- Relevant experience in ICT-related area within the UN Common System or other comparable international organization is desirable.
Language:
- Fluency in written and spoken English is required.
- Knowledge of local languages is an asset.