HR Leverage Africa is a leading Human Resources consulting firm dedicated to providing innovative and practical solutions to businesses across Africa. With a strong presence in several African countries and head quarters located in Lagos, Nigeria, we have established ourselves as a trusted partner for organizations seeking to optimize their human capital and drive business growth.
We are recruiting to fill the position below:
Job Title: Head of Operations – Fashion Retail
Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time
Industry: Fashion Retail (fabric sales)
About the Role
- HRLeverage Africa is currently recruiting a highly organized and result-oriented professional to oversee the daily operations of a growing fashion retail business with multiple outlets in Abuja.
- The ideal candidate will be responsible for supervising all business units, including sales, production, logistics, customer service, inventory, and overall workflow optimization across locations.
Key Responsibilities
- Provide strategic and operational leadership across retail outlets, production, and back-office teams.
- Supervise and ensure smooth day-to-day operations across all departments: sales, logistics, inventory, and tailors.
- Establish and maintain operational systems and SOPs that support retail efficiency and customer satisfaction.
- Oversee quality control across tailoring/production and ensure timely delivery of custom and ready-to-wear items.
- Monitor inventory levels and collaborate with the logistics/inventory officer to prevent stockouts or overstocking.
- Work closely with customer-facing staff to resolve complaints, improve service delivery, and enhance customer experience.
- Coordinate with the social media/online sales team to align physical store operations with digital sales and marketing efforts.
- Manage schedules, set KPIs for departmental staff, and conduct periodic performance reviews.
- Maintain supplier relationships and negotiate favorable terms on purchases when necessary.
- Track business metrics and generate regular operational reports for management.
- Ensure compliance with company policies, safety standards, and labor regulations.
- Lead recruitment, onboarding, and training efforts for store and production staff.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum of 3 years’ experience in operations management, preferably in fashion retail or consumer goods.
- Proven leadership and team coordination skills.
- Strong knowledge of inventory, production, and logistics systems.
- Ability to multitask in a fast-paced environment and manage cross-functional teams.
- Excellent organizational, communication, and problem-solving skills.
- Familiarity with retail performance metrics and financial reporting.
- Must reside in Abuja.
What We Offer
- Salary: N250,000 per month.Â
- A dynamic work environment in a growing fashion brand
- Room for leadership and strategic impact
- Supportive management and structured growth opportunities.
Application Closing Date
13th August, 2025.
How to Apply
Interested and qualified candidates should send their CV to: hr.hrleverageafrica@gmail.com using the Job Title as the subject of the email.