Head of Operations at Prosperity Microfinance Bank

Prosperity Microfinance Bank Nigeria Limited (PMBank) is a Microfinance Bank incorporated in Nigeria with the Corporate Affairs Commission of Nigeria in March 2005 under the provisions of the Companies and Allied Matters Act CAP C20 LFN 2004 with registration number RC 620230 and commenced operations on 10th October 2005. It is licensed to carry on the business of microfinance banking by the Central Bank of Nigeria.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Benin, Edo
Employment Type: Full-time

Responsibilities
Operational Leadership:

• Develop and implement strategies to optimize operational efficiency and service delivery.
• Oversee the bank’s operational processes, including account management, loan disbursement, and transaction processing.
• Ensure the alignment of operational activities with the bank’s strategic goals.

Process Improvement:

• Design and implement policies and procedures to improve operational workflows and reduce turnaround time.
• Identify opportunities for automation and digitization to enhance operational efficiency.
• Conduct regular reviews of operational systems to ensure they are up-to-date and effective.

Risk and Compliance Management:

• Ensure compliance with regulatory requirements and internal policies, particularly those set by the Central Bank of Nigeria (CBN).
• Monitor and mitigate operational risks through the implementation of robust control frameworks.
• Oversee the management of internal and external audits related to operations.

Team Leadership:

• Manage and develop the operations team, providing training, mentorship, and performance feedback.
• Foster a culture of accountability, excellence, and continuous improvement within the department.
• Set and monitor key performance indicators (KPIs) for the operations team.

Customer Service Excellence:

• Develop and implement strategies to improve customer experience and satisfaction.
• Monitor service delivery channels to ensure a seamless and positive customer experience.
• Handle escalated customer service issues and resolve them efficiently.

Resource and Asset Management:

• Oversee the management of the bank’s physical and technological assets to ensure optimal performance.
• Ensure efficient allocation and utilization of resources to support operational goals.
• Manage vendor relationships and ensure cost-effective procurement of services and supplies.

Requirements

• Interested candidates should possess a minimum of OND with 5 – 15 years experience. 

Application Closing Date
31st July, 2025.

Method of Application
Interested and qualified candidates should send their CV and portfolio to: nhrecruiters@gmail.com using the job title as the subject of the email.