Seven-Up Bottling Company Ltd is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most-loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Hthe ome & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.
We are recruiting to fill the position below:
Job Title: Head of IT Operations
Location: Lagos
Employment Type: Full-time
Sector: FMCG
Responsibilities
- Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
- Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
- Service Improvement: Identifying and pursuing service improvement initiatives.
- Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
- To meet targets and expectations for internal customer service and support performance
- Measure Customer Satisfaction, and understand the main pain points for the users.
- Effectively build, manage, develop, and train the service desk team
- Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives
- Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
- Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.
Requirements
- B.Sc / HND in a related field.
- 7yrs+ experience in a forward-progressing technology management background
- Proficiency in the Microsoft Suite, especially Excel.
- ITIL certified.
- COBIT certified.
- Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online