Your mission
Are you an experienced ICT leader passionate about driving innovation, ensuring data security, and enabling life-changing work for children affected by conflict? War Child Alliance is seeking a visionary Head of ICT to lead our global ICT function and shape the future of technology across our international network.
As Head of ICT, you will manage our ERP and CRM systems, digital workplace, cybersecurity, infrastructure, hardware and software, and program data systems. Your work will directly empower War Child Alliance’s global leadership, country teams, and member organizations to deliver high-impact, evidence-based programs.
This is an exciting opportunity to join a mission-driven organization where your leadership in technology will make a real difference.
As Head of ICT, you will:
- Develop and implement the War Child Alliance ICT strategy, ensuring alignment with organizational goals and resources.
- Oversee the ERP and CRM systems, infrastructure, digital workplace tools, and ICT services across multiple countries.
- Lead cybersecurity planning and incident response, ensuring organizational resilience and building staff capacity in cybersecurity practices.
- Manage organizational data systems, creating dashboards and data flows to support evidence-based decision-making and program quality.
- Lead a team of Business Analysts, Application Specialists, and the IT Support Lead, ensuring high-quality service delivery across all offices.
- Act as a shared service center, providing IT services to War Child member organizations.
- Manage the ICT budget, vendor sourcing, long-term vendor partnerships, and service delivery standards.
- Communicate critical ICT trends, risks, and forecasts to executive stakeholders.
- Promote innovation by staying ahead of technological developments and implementing new technologies where appropriate.
- Champion digitalization of processes and ensure the adoption of high-quality ICT governance practices.
- Support safeguarding practices, ensuring ICT systems are compliant with WCA’s Child Safeguarding policies.
Key Responsibilities
Strategy & Innovation
- Translate organizational needs into ICT solutions and lead change management processes.
- Identify and implement new technologies to improve efficiency, innovation, and digitalization.
Systems & Data Management
- Oversee development, implementation, and maintenance of reporting systems and standards.
- Lead the creation of program data dashboards and reporting tools for evidence-based decisions.
- Align ICT activities with other departments for synergy and efficiency.
Cybersecurity
- Define, implement, and oversee the organization-wide cybersecurity framework.
- Build staff awareness and capacity in cybersecurity best practices and incident management.
Leadership & People Management
- Ensure proper staffing and professional development within the ICT department.
- Set clear goals, monitor performance, and foster a motivated, efficient team environment.
Vendor Management & Budgeting
- Source vendors, manage long-term partnerships, and ensure contracts support organizational goals.
- Monitor and manage ICT budgets, proactively addressing over- or underspending.
Your profile
You are a forward-thinking, strategic ICT professional who thrives in a global, multicultural environment. You bring a blend of technical expertise, leadership skills, and a strong commitment to humanitarian values.
What you will bring:
- A Bachelor’s or Master’s degree in ICT, Information Science, or a related field.
- Strong knowledge of ICT architecture, ERP and CRM systems, and cybersecurity, preferably in an international NGO setting.
- Experience with shared service models and ICT coordination across multiple locations.
- Solid expertise in data platforms, dashboard development, and evidence-based program support.
- Knowledge and experience implementing ICT governance frameworks.
- Creative problem-solving skills and the ability to manage complex projects and systems.
- Excellent written and interpersonal communication skills.
- Fluency in English is required; proficiency in Dutch, French, or Arabic is desirable.
- Commitment to War Child Alliance’s safeguarding policies and humanitarian mission.
What we offer
- Location : Netherlands – Amsterdam / UK – London
- Salary and benefits are in line with your residing country and contracting office, we offer local packages.
- Professional Development: Opportunities for capacity building and growth, both within the role and through War Child’s broader network.
- Meaningful Impact: The chance to make a tangible difference in the lives of children and families affected by conflict, contributing to long-term, sustainable change.
- Equal Opportunities: War Child is an inclusive employer committed to diversity and inclusion, respecting all individuals regardless of age, gender, religion, ethnicity, nationality, or physical ability.
- Workplace Culture: War Child is dedicated to fostering a diverse, inclusive, and respectful workplace that prioritizes safety and fairness for all individuals. We strictly prohibit any form of discrimination, harassment, retaliation, or bullying within our organization
How to apply
Qualified candidates are encouraged to submit their applications by May 13, 2025. We are reviewing submissions on a rolling basis, so early applications are strongly recommended.
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By submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Criminal Record Certificate and that, if you fail to submit it, no employment relationship can be established.
War Child is an international organisation, and we are committed to be a diverse and inclusive employer, placing human and child rights at the centre of our existence and work. We hire our new colleagues based on their talents, competences and shared values; we do not distinguish them based on their age, gender and gender identity, race, color, ethnicity, religion, culture, sexual orientation, disability etc.
The safety of children and youth is a paramount and essential to War Child’s work. War Child has a zero tolerance policy towards any form of abuse. To prevent placing children and youth at any risk this subject is addressed in our recruitment and selection procedures. Moreover, the accepted candidates will be required to state their commitment/ intent to be aware, consider and adhere to the minimum standards applicable in development and humanitarian settings, such as humanitarian values and principles, Sphere Humanitarian Charter, Standards in the Humanitarian Standards Partnership, Core Humanitarian Standard, International Humanitarian Law, Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief and IASC Six Core Principles Relating to Sexual Exploitation and Abuse.
Disclaimer
- Only applications received via our website are processed.
- If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
- It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.
About us
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholders—including governments, educators, caregivers, and communities—to foster children’s wellbeing, education, and self-determination. War Child has a presence in 19 countries: Jordan, Lebanon, the occupied Palestinian territory, Syria, Iraq, Yemen, Afghanistan, Colombia, Burundi, DR Congo, the Central African Republic, South Sudan, Uganda, Ukraine, Germany, Sweden, The Netherlands, United Kingdom and the United States of America.
Learn more about War Child and our programmes https://www.warchild.net/
Safeguarding
War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.
The safety of children is essential to War Child. War Child does not tolerate or accept any form of abuse. This subject is addressed in our recruitment and selection procedures.