Unified Payment Services Limitedis Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
We are recruiting to fill the position below:
Job Title: Head, Dispute Management and ATM Settlement
Location: Lagos
Employment Type: Full-time
Job Description
- To ensure provision of dispute management and ATM settlement services.
- To supervise designated staff.
Duties and Responsibilities
- Ensure that ATM settlement is done and reports delivered to NIBSS for funds movement for all scheme transactions.
- Ensure Banks receive the daily ATM settlement reports for all scheme transactions.
- Ensure Monthly Billing Revenue and Receivable reports are prepared and delivered on a timely basis.
- Ensure that VISA Issuer International/NNS disputes are resolved.
- Ensure efficient Verve Single Settlement Dispute Management.
- Ensure Verve Single Settlement Dispute Funds Recovery.
- Resolve VISA Acquirer International POS and ATM disputes.
- Resolve MasterCard Acquirer International POS disputes.
- Resolve AMEX Acquirer International POS disputes.
- Ensure UBA affiliates receive their daily ATM settlement reports as at when due.
- Provide Dispute Management Report and Risk Chargeback Report.
- Ensure departmental knowledge sharing and skill building.
- Ensure that VISA NNS / INT’L ISSUER POS and ATM disputes are resolved.
- Ensure processing fee collect for funds recovery to issuer’s position.
- Ensure processing funds disbursement to acquirer’s position.
- Ensure daily balancing and reconciliation of financial report with VSS-120 report for chargeback credit and chargeback reversals that impacted on issuer’s account.
- Ensure that declined journals dispute response reports received from acquirers on behalf of the issuers are communicated to banks on daily basis for timely decision.
- Ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case is in favour of the issuer.
- Process pre-arbitration where issuer still continues in dispute.
- Process pre-compliance disputes where acquirer violated any of the visa dispute rules and the action resulted to a financial loss.
- Process arbitration disputes where disputes could not be resolved at pre-arbitration stage.
- Process compliance where disputes could not be resolved at pre-compliance stage.
- Process good faith dispute resolution.
- Ensure dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligence.
- Ensure Banks receive their daily chargeback and dispute response reports.
- Ensure resolution of customer complaints on Dispute Management and ATM settlement issues.
- Ensure that local MasterCard / VISA acquiring disputes are resolved.
- Ensure processing of representment for MIGS chargebacks.
- Monitoring of incoming Scheme chargebacks (MasterCard).
- Checking and sending MasterCard chargebacks to banks and merchants.
- Decline of all approved MasterCard transactions by processing second presentment.
- Attach documents to represented MasterCard chargebacks on MasterCom.
- Monitoring of incoming Scheme chargebacks (AMEX).
- Checking and sending AMEX chargebacks to banks and merchants.
- Decline of all approved AMEX transactions by processing second presentment.
- Delegated tasks: Performing any other tasks as may be assigned from time to time.
- Supervise all assigned marketing services executives to ensure that objectives are met.
- Any other related responsibilities as would be assigned.
Job Requirements
- Education: First degree in Accounting or any numerate subject.
- Professional membership of ICAN/CIMA/ACCA or similar recognized professional accounting bodies.
- Experience: 7 years and above post NYSC.
Knowledge:
- Excellent knowledge of accounting principles, practices and procedures.
- Knowledge of supervisory practices and principles.
- Knowledge of Card Payment industry.
Skill / Competencies:
- Demonstrate ability to cope with pressure and meet deadlines.
- High degree of accuracy.
- Deductive reasoning abilities and eye for details.
- Strong interpersonal and communication skills
- Strong analytical skills.
Application Closing Date
31st July, 2025.
How to Apply
Interested and qualified candidates should send their resumes to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the email.