At La Campagne Tropicana Beach Resort, we pride ourselves on delivering exceptional experiences in the hospitality industry. Our commitment to excellence and innovation has positioned us as a leader in the market. We seek a dedicated and experienced Senior Accountant to join our dynamic team and contribute to our continued success.
We are recruiting to fill the position below:
Job Title: Front Desk Manager
Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a highly organized and personable Front Desk Manager to oversee our guest services operations.
- The ideal candidate will have strong leadership skills, an eye for detail, and a passion for delivering superior guest experiences.
- Join our team and contribute to maintaining our reputation as a top destination for relaxation and luxury.
Job Responsibilities
- Oversee daily front desk operations, ensuring that all guest interactions are professional, friendly, and efficient.
- Ensure smooth check-in and check-out processes, addressing guest needs and resolving any issues or complaints promptly.
- Coordinate and manage reservations, ensuring accuracy and effective communication with the reservations team.
- Lead, train, and motivate front desk staff to maintain high standards of customer service and professionalism.
- Develop and implement training programs for new staff, ensuring they are knowledgeable about resort policies, procedures, and amenities.
- Monitor staff performance and conduct performance evaluations, providing feedback and coaching when needed.
- Ensure all guest inquiries, requests, and concerns are handled with the utmost care and attention.
- Anticipate guest needs and recommend resort services and amenities to enhance their experience (e.g., dining, activities, spa).
- Coordinate with other resort departments (housekeeping, maintenance, spa, F&B) to ensure guest satisfaction and smooth operations.
- Manage and update guest reservations and room assignments in the resort’s property management system (PMS).
- Ensure that the front desk is properly stocked with necessary supplies and all equipment is in good working order.
- Maintain accurate guest records, ensuring billing, payment processing, and special requests are handled correctly.
- Oversee daily cash handling procedures, including checking out guests, processing payments, and managing deposits.
- Ensure that financial transactions are accurate and that cash drawers are balanced at the beginning and end of each shift.
- Prepare and review daily financial reports for management.
- Handle guest complaints or issues with professionalism, ensuring swift resolutions to enhance guest satisfaction.
- Monitor guest feedback and identify areas for improvement in guest services.
- Encourage guest reviews and feedback to continuously improve service quality.
- Maintain clear communication with other departments to ensure all guest needs are met efficiently and effectively.
- Participate in weekly management meetings to discuss operational performance, guest feedback, and team development.
Requirements
- Bachelor’s Degree in Hospitality Management, Business, or a related field preferred.
- Proven experience as a Front Desk Supervisor, Front Desk Manager, or similar role in a hotel or resort setting (3+ years).
- Familiarity with resort property management systems (PMS) and hotel booking systems.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent customer service skills and the ability to handle difficult situations with grace and professionalism.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and resort management software (e.g., Opera, RMS).
- Exceptional communication and interpersonal skills, both with guests and staff.
- Ability to work in a fast-paced environment while maintaining a calm and welcoming demeanor.
- Friendly, approachable, and solution-oriented.
- Strong work ethic and a commitment to delivering high-quality guest service.
- Ability to multitask and prioritize in a busy environment.
- Flexibility to work various shifts, including weekends and holidays.
Benefits
- Competitive salary
- Opportunities for career development and advancement within the resort
- A supportive and dynamic work environment.
Application Closing Date
28th July, 2025.
Method of Application
Interested and qualified candidates should send their CVs and cover letters to: Careers@lacampagnetropicana.com using the Job Title as the subject of the email.