Logisoft Solutions – Our client, Milk & Honey Lagos, is recruiting to fill the position below:
Job Title: Floor Supervisor
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Department: Operations
Reports to: Store Manager
Position Overview
- The Floor Supervisor at Milk & Honey Lagos is responsible for overseeing the day-to-day operations of the store, managing the bakery team, ensuring the continuous availability of products (specifically pastries), and maintaining an excellent customer experience.
- This role ensures that customers receive timely orders and that all store activities run smoothly.
Key Responsibilities
Store Supervision:
- Oversee the general operations of the store to ensure it runs efficiently and effectively.
- Monitor and maintain high standards of cleanliness, organization, and safety in the store environment.
- Ensure the store is always stocked with the full range of pastries and bakery products.
- Manage the flow of customers to ensure that orders are processed in a timely manner.
Team Management:
- Supervise and guide the bakery team to ensure productivity and quality standards are met.
- Assist with schedule shifts and manage daily tasks to ensure the team operates smoothly.
- Train, mentor, and support bakers in product preparation and quality control.
- Foster a positive work environment and maintain team morale.
Product Management:
- Monitor product inventory levels to ensure that pastries and baked goods are always available for customers.
- Coordinate with suppliers and inventory managers to restock products as needed.
- Ensure products are properly stored, labeled, and displayed to maintain freshness and quality.
Customer Service:
- Ensure that all customer orders are fulfilled accurately and delivered on time.
- Address and resolve customer concerns or complaints in a professional and timely manner.
- Maintain high customer satisfaction by ensuring an excellent in-store experience.
- Help customers with product recommendations or questions as needed.
Quality Control:
- Ensure all products meet Milk & Honey Lagos’ high standards of quality.
- Conduct regular checks to ensure that baking processes are followed correctly, and finished products are up to standard.
- Implement and monitor quality control procedures to maintain consistency and freshness.
Reporting:
- Report daily on store performance, product availability, and any challenges faced.
- Work closely with the store manager to provide insights on areas for improvement or process optimization.
Qualifications
Education:
- High School Diploma or equivalent. A degree or certification in Hospitality, Business Management, or related field is a plus.
Experience:
- Minimum of 2 – 3 years of experience in a supervisory or team lead role in a retail, bakery, or food service environment.
- Experience in managing a team, specifically in the food and beverage industry, is highly preferred.
Skills & Abilities:
- Strong leadership and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Excellent problem-solving and conflict resolution skills.
- In-depth knowledge of bakery operations and inventory management.
- Strong attention to detail and commitment to high-quality service.
Physical Requirements:
- Ability to stand for extended periods and lift up to 25 lbs.
- Must be able to work flexible hours, including weekends and holidays.
Benefits
- Competitive salary and performance-based incentives.
- Opportunities for career advancement and training.
- Employee discounts on products.
- Positive, team-oriented work environment.
Application Closing Date
21st December, 2024.
Method of Application
Interested and qualified candidates should send their CVs to: logisoftsolutions.ng@gmail.com using the job title as the subject of the mail.