The Borough Lagos – Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.
We are recruiting to fill the position below:
Job Title: Floor Manager
Location: Lagos, Nigeria
Job type: Full Time
Job Description
- We are seeking to hire a proactive, organized, and customer-focused floor manager to oversee daily operations on the floor, ensure excellent customer service, and support team performance.
- The Floor Manager will supervise staff, resolve issues efficiently, and help drive sales and excellent service.
Responsibilities
- Supervise daily floor operations to ensure smooth and efficient performance.
- Address and resolve customer complaints and inquiries professionally.
- Assist in scheduling, delegating tasks, and ensuring shift coverage.
- Maintain cleanliness, organization, and visual standards on the floor.
- Monitor inventory levels and communicate with stock or inventory teams.
- Ensure adherence to company policies, safety procedures, and operational guidelines.
- Prepare shift reports and provide input on staff evaluations.
Requirements
- Proven experience in a supervisory or floor management role
- Strong leadership and excellent interpersonal skills.
- Ability to think quickly, troubleshoot issues, and make sound decisions
- Ability to work in a fast-paced, team-oriented environment.
- Attention to details, ensuring standards are met, from cleanliness to service quality.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online