HR Leverage Africa is a leading Human Resources consulting firm dedicated to providing innovative and practical solutions to businesses across Africa. With a strong presence in several African countries and head quarters located in Lagos, Nigeria, we have established ourselves as a trusted partner for organizations seeking to optimize their human capital and drive business growth.
We are recruiting to fill the position below:
Job Title: Field Operations Officer (HR Representative)
Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time
About the Role
- HR Leverage is seeking a disciplined and proactive Field Operations Officer with a background in retail operations or store supervision.
- The ideal candidate will be responsible for overseeing deployed staff, monitoring workplace discipline, ensuring policy compliance, and serving as the communication bridge between HR Leverage and the client.
- This role is best suited for someone who has previously supervised or managed operations in retail, fashion outlets, supermarkets, or similar environments — and can apply that experience to monitoring staff behavior, discipline, and compliance from an HR perspective.
Key Responsibilities
- Serve as the HR Leverage on-site representative, monitoring deployed staff at the client’s location.
- Supervise and report on staff attendance, punctuality, appearance, and general workplace conduct.
- Use your retail operations experience to identify performance gaps and behavioral issues.
- Enforce workplace discipline and support HR policy compliance among staff.
- Address staff-related issues, concerns, or conflicts and escalate appropriately.
- Collaborate with HR Leverage’s internal team to implement staff improvement plans or disciplinary actions
- Relay internal memos, changes in shift or work structure, and any HR communication to staff.
- Support onboarding of new staff, including orientation and documentation.
- Submit daily or weekly reports on staffing updates and operational observations.
- Liaise professionally with client representatives while maintaining HR Leverage’s interests.
Requirements
- Minimum of OND / HND / B.Sc. in Business Administration, Human Resources, or a related field.
- 2 – 3 years of hands-on experience managing or supervising operations in a retail/fashion/supermarket environment.
- Strong communication and interpersonal skills.
- Experience dealing with frontline staff, customer-facing roles, or shift-based teams.
- Reliable, mature, and able to handle fieldwork independently.
- Comfortable using WhatsApp, Excel, and other basic communication/reporting tools.
What We Offer
- Salary: Open to negotiation.
- A focused HR field role leveraging your retail background.
- Support and development under the HR Leverage operations team.
- Exposure to HR compliance and workforce monitoring in the retail sector.
Application Closing Date
4th September, 2025.
How to Apply
Interested and qualified candidates should send their CV to: hr.hrleverageafrica@gmail.com using the Job Title as the subject of the email.