About Us
Borno Women Development Initiative (BOWDI) is a Women-led, registered Nongovernmental, Non-profit Organization in Maiduguri, Borno State, Nigeria. BOWDI has been active in Humanitarian and development activities in the Northeast, especially in education, peace-building, advocacy, food security, livelihood, and protection. The organization has been registered in Nigeria since 2014 and has worked with state agencies like the State Emergency Management Agency (SEMA), State Ministry of Education, State Ministry of Youth and Sport, and State Ministry of Women Affairs (MWASD) to carry out its activities. BOWDI also partnered with several UN agencies, INGOs, and NNGOs in implementing people’s centered projects. For the past years, we have implemented several projects ranging from Food Security, Nutrition and Livelihood, Human Rights, Peace-building/Conflict Management, Gender, Reproductive Health, Protection (Gender Based Violence, Child Protection, and EORE), and Environmental Management (climate change, forest conservation, and waste management).
Over the years, we have received funding from the EU, USAID, UNWFP, UNDP, UNHCR, FAO, ACF, the German government, and Malala Fund directly or through other development and humanitarian partners.
Position Classification Description
Job Type: Full Time
Position Title: Feedback, Complaints and Response Mechanism (FCRM) Officer
Experience: 3 years
Locations: Borno (Magumeri & Nganzai)
Engagement Type: Contract
Position Overview
The purpose of the Feedback, Complaints and Response Mechanism (FCRM) Officer is to assist in assessing and implementing accountability mechanisms at area office level especially in locations where BOWDI is supporting beneficiaries.
The FCRM will closely work with the CFM Coordinator and the M&E Manager for the day to day implementation of the Complaints and beneficiary feedbacks mechanisms strategy.
Generic responsibilities:
- Adhere to BOWDI policies, tools, handbooks and guidelines
- Assist with the implementation of the support function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the support function
Specific responsibilities:
- Under the guidance of the Head of Programme and the CFM Coordinator, the selected candidate is responsible for data collection on accountability mechanisms (situation analysis);
- Assess existing community capacity and mechanisms that can be used to set up/strengthen/adapt BOWDI’s information sharing processes, complaints and feedbacks for the Area Offices level;
- Assist in the implementation of actions points accruing from the country CFM assessment (baseline);
- Assist the Head of programme, CFM coordinator, and programme staff in capturing and storing complaints and feedbacks; lessons learned and good practices for effective knowledge management;
- Using a consolidated database, assist in monitoring and compiling field offices/Core competency CFM reports according to BOWDI standards;
- Support the CFM coordinator to produce customized dashboards for reporting;
- Provide timely reports to the CFM coordinator, M&E Manager and Head of Programme.
Critical interfaces:
By interfaces, BOWDI means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
- Head of Programmes
- Area Managers
- HR Coordinator
- M&E Manager
- Technical M&E officer
- CFM Coordinator
- Projects/Programmes Coordinators and Programme Development Managers
Competencies
Professional competencies:
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
- At least 3 years’ experience from working in a humanitarian/recovery context on accountability;
- Documented experience on data collection/ analysis tools including Excel, Kobo/CSpro/ODK. Photovoice, H frame is a plus;
- Documented results related to the position’s responsibilities;
- Good command of English, other languages is an asset.
Behavioral competencies;
Handling insecure environment;
Planning and delivering results;
Empowering and building trust;
Communicating with impact and respect.
Required Travel: Willingness to travel 20% of the time to remote areas of the country.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
BOWDI’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Eligibility:
Kindly read the job description and criteria of the position you are applying and ensure you meet the job requirement.
Interested candidate should apply on or before 28th August 2023.
Female candidates are highly recommended to apply.
Apply using the link below: