Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings.
We are recruiting to fill the position below:
Job Title: Engineer, Inshop Technical Support
Location: Island, Lagos
Employment Type: Full-time
Responsibilities
- First-line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after-sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist/guide customers to handle different hardware and software applications as required
- Perform diagnostics, troubleshooting, repairs and upgrades on all access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain a defective device inventory list for the shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Requirements
- Proficient in WiFi WIMAX, LTE TORIP, WLAN, Ethernet, LAN, WAN, Device/network/level Troubleshoot Computers (OS & Application Level) Analytical, Internet and Tech savvy, Customer Focus Team Play
- Relevant Industry Experience, been on the front end handling customers and team
- HND/Graduate/Post Graduate in Electrical/Electronics.
Salary
N90,000 – N105,000 per month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using “Engineer, inshop-BL” as the subject of the mail.