Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Customer Success / Social Media Officer
Location: Lagos
Job Purpose
- As Customer Success Officer – Social media (social media customer service representative), you will interact and work with customers to answer questions and resolve any potential issues.
- You will be the first point of contact for customers.
Responsibilities
- Respond to facebook, twitter and instagram chats in a timely and friendly manner
- Evaluate problems and complaints via the social media platforms and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services
- Research needed information using available resources
- Route escalations to other team members whenever neededÂ
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedbackÂ
- Manage & update customer databasesÂ
- Boost customer loyalty by offering a proper experience over the phone
Requirements
- Candidates should possess a OND / Degree is required.
- Experience and knowledge of customer service particularly in the correspondent banking space
- 1 -3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment
- Client Service experience
- Experience working in shifts
- Attention to detail and excellent reporting skills
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online