Above Lifestyleis a premium destination that blends fine dining, upscale nightlife, and sophisticated leisure into one unforgettable experience. From our elegant à la carte restaurant to our stylish lounge, vibrant nightclub, and curated bar, every element is crafted for guests who appreciate the finer things.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Key Roles & Responsibilities
Handling Reservations & Bookings:
- Manage phone, online, and walk-in reservations.
- Record guest preferences, table requests, and special occasions (birthdays, anniversaries, VIP bookings).
- Coordinate with supervisors and floor staff to ensure smooth guest accommodation.
Complaint Resolution:
- Listen to guest complaints or dissatisfaction patiently and empathetically.
- Offer immediate solutions or escalate issues to supervisors or management as needed.
- Follow up on guest feedback to ensure a satisfactory resolution.
Communication & Coordination:
- Liaise between guests and internal departments (kitchen, bar, supervisors, dispatch riders).
- Provide accurate information about menus, promotions, pricing, and services.
- Communicate delays or issues professionally to manage customer expectations.
Record-Keeping & Feedback:
- Maintain records of customer complaints, inquiries, and feedback.
- Collect reviews, testimonials, or survey responses to assess service quality.
- Assist in compiling reports on customer service trends and areas for improvement.
Sales & Upselling Support:
- Inform guests about ongoing promotions, special packages, or events.
- Suggest complementary food, drinks, or services to enhance the guest experience.
Appearance & Professionalism:
- Maintain a neat, professional appearance and wear the required uniform.
- Demonstrate calmness and politeness under pressure.
- Uphold the brand’s service standards in all guest interactions.
Requirements
- Previous experience in customer service, hospitality, or front-desk roles.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask and work in a fast-paced, high-pressure environment.
- Familiarity with reservation software or POS systems is an added advantage.
- Friendly, patient, and customer-oriented personality.
Application Closing Date
1st July, 2025.
How to Apply
Interested and qualified candidates should send their CV to: info@rosaabinternational.com using the Job Title as the subject of the email.