Zhongxin Network Technology Company Limited is a start-up company that is into sales of computer, phone and accessories.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Summary
- We are looking for an experienced and dedicated Customer Service Representative to join our dynamic team.
- The ideal candidate will be responsible for managing customer interactions through phone, email, and online platforms, ensuring the highest level of service.
Responsibilities
Customer Support:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with patience, empathy, and understanding.
- Provide product/service information and troubleshooting guidance to customers.
- Maintain detailed records of customer interactions and issues.
Telesales:
- Conduct outbound calls to potential and existing customers, promoting products/services to generate sales leads.
- Identify customer needs and offer suitable product solutions to meet their requirements.
- Follow up with customers to ensure satisfaction and identify potential opportunities for upselling or cross-selling.
Customer Relationship Management:
- Build and maintain strong relationships with customers to enhance customer loyalty and satisfaction.
- Proactively identify opportunities for improving the customer experience and contribute to continuous improvement initiatives.
Administrative and Reporting Duties:
- Maintain accurate records of customer interactions, transactions, and feedback.
- Generate and analyze reports on customer interactions, sales performance, and customer satisfaction to track progress and performance.
- Collaborate with other departments (sales, operations, etc.) to ensure customer issues are resolved efficiently.
Product Knowledge:
- Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
- Continuously improve knowledge of industry trends and customer service best practices.
Requirements
- Bachelor’s degree required.
- Minimum of 2-3 years of experience in customer service, with a focus on phone and email communication and telesales.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to handle challenging customer situations with tact and professionalism.
- Sales-oriented with the ability to effectively promote products and close sales.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using email platforms, and customer service tools.
- Ability to manage multiple customer interactions simultaneously.
Salary
N150,000 / Month.
Application Closing Date
28th August, 2025.
How to Apply
Interested and qualified candidates should foward their CV to: hrzhongxinnetwork@gmail.com using the job title as the subject of the email.