PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We arerecruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Location: Abuja
Job Description
- Palmpay is looking for a customer service representative to join our team in our Abuja Office.
- This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
- The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities:
- Retrieval of POS terminals for walk-in agents
- Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies
- Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations
- Maintain accurate records of coin transactions and reconcile discrepancies as needed
- Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services
- Provide technical assistance and guidance to agents to optimize their use of POS terminals
- Generate reports on repair activities, coin transactions, and agent support services as required
- Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction
- Other assigned related duties by the Line Manager.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online