The People Practice – Our client, a rapidly growing culinary company is recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Description
- Our client is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers’ queries and requests.
- The ideal candidate will ensure customer orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process. S/he will also ensure customer satisfaction and provide support to customers.
Responsibilities
Sales Management:
- Take all customer orders and confirm payments.
- Assist customers in making decisions by providing adequate knowledge about cakes and pastries.
- Handle cash and other tenders of payment.
- Prepare daily transaction and sales activities reports and maintain expense accounts.
- Obtain and communicate customer feedback on cakes and pastries.
- Inform customers of ongoing promotions and available discounts.
- Prepare invoices when orders are confirmed using QuickBooks and other software/apps.
Customer Relations:
- Respond promptly to customer requests via emails, phone calls, and text messages.
- Build sustainable relationships with customers by providing excellent customer support.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Ensure customer complaints are handled properly and are escalated to the Head Customer Service Unit when necessary.
- Keep records of customer interactions and details of actions taken.
- Respond to emails sent by customers, provide status updates upon request and settle complaints.
- Ensure customers’ orders are processed and delivered on time.
- Ensure orders are taken correctly and directed to appropriate staff
Qualifications
- Bachelor’s Degree in Marketing or related field
- At least 2-3 years of proven experience in sales/customer service, preferably in the culinary or hospitality industry.
- Proficiency in using customer service software.
Must have skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to handle high-pressure situations with professionalism and patience.
Application Closing Date
15th November, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online