Global Profilers, a Profiler Group Company, is a global recruitment and resourcing company with focus on African markets. We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial services and Banking, FMCG/CD, Education and Agriculture to name a few.
We are recruiting to fill the position below:
Job Title: Customer Care Executive
Location: Lekki, Lagos
Employment Type: Full-time
Industry: Telecommunication
Job Responsibilities
- Customer Care Executive would have the following responsibilities:
- Attend to Customer’s Issues & resolve them in timely & efficient manner
- Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables is achieved as per the set targets Service & MTTR Improvement Plans
- Identify and assess customers&needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate Sales Leads
Requirements
- NYSC Certified.
- Minimum of 1 – 3 years of experience in Telecommunications Company or Internet Service
- Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
- Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Graduate in science preferable, any other discipline may also apply.
Application Closing Date
28th January, 2025.
How to Apply
Interested and qualified candidates should send their CVs to: eniolami.adenuga@globalprofilers.com using the Job Title as the subject of the mail.