Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
We are recruiting to fill the position below:
Job Title: Contact Center Advisor
Location: Ikoyi, Lagos
Employment Type: Full-time
About the Role
As a Contact Center Advisor, you will be responsible for:
- Handling inbound and outbound customer calls with professionalism, empathy, and efficiency.
- Providing accurate information to customers about our products, services, and processes.
- Assisting customers with inquiries, complaints, and requests, and resolving issues to ensure customer satisfaction.
- Updating customer records and ensuring accuracy of information entered into the system.
- Identifying opportunities to promote and cross-sell our products and services to customers.
Requirements
- Minimum of a Bachelor’s Degree in any field.
- Prior experience in a customer service or call center role is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Good knowledge of Microsoft Office Suite.
- Flexible schedule and ability to work shifts, including evenings, weekends, and public holidays.
Benefits
- At Renmoney, we value our employees and provide a supportive and inclusive work environment.
- As a Contact Center Advisor, you will have the opportunity to grow your skills, contribute to our success, and make a positive impact on the lives of our customers.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online