CBM is an international Christian development organisation, committed to improving the quality of life of people with disabilities in the poorest communities of the world. Based on its Christian values and over 100 years of professional expertise, CBM addresses poverty as a cause and a consequence of disability, and works in partnership to create an inclusive society for all. CBM’s work is founded on the core values of Christianity, internationalism, professionalism, stewardship, honest communication and inclusion inherited from our founder, Pastor Ernst Jakob Christoffel.
Job Overview
- The role provides assistance to the Senior Communications Officer in enhancing our brand’s presence and engagement across multiple platforms, aligning with our overall communications strategy.
- This position is designed to provide a hands-on experience in managing and executing our communication efforts, including maintaining social media presence, updating our website and intranet content, and supporting administrative tasks.
- The intern will contribute to the creation of digital content, track analytics to gauge the effectiveness of our communication strategies and assist in optimizing our outreach efforts.
- Ideal for a dynamic and proactive individual studying communications or a related field, this role offers a unique opportunity to gain practical skills and insights in the communications field within the development sector.
Responsibilities and Duties
Social Media Support:
- Create and schedule engaging content on LinkedIn and X.
- Monitor social media channels for trending news and ideas, and actively engage with the audience through comments and messages.
- Support the management of editorial and event calendars for social media postings.
Website and Intranet Content Development:
- Support the updating and maintenance of the website and intranet.
- Co-produce fresh content, including news articles, blog posts, banners, and multimedia elements.
- Assist in search engine optimization (SEO) tasks to improve visibility and track website analytics.
Content Production and Editorial Tasks:
- Assist in drafting and editing communications materials such as press releases, newsletters, and annual reports.
- Coordinate and plan editorial content and publication schedules.
Administrative and Support Tasks:
- Provide administrative support to the communications team, including preparing reports, maintaining records, and handling correspondence.
- Support virtual event planning and coordination activities.
- Assist in internal communications efforts, including newsletters and digital signage content.
Safeguarding Responsibilities:
Knowledge:
- Understands the incident management framework and their first responder role in recording, responding, and reporting incidents.
- Understands the survivor-centred approach and how to apply it when receiving a complaint or responding to an incident.
- Knows local support services available in the community or region, and how to engage them.
Skills:
- Able to listen and accurately document reported concerns and complaints.
- Able to respect the confidentiality of safeguarding allegations.
- Able to appropriately apply the survivor-centred approach.
Behaviours:
- Treats the survivor and others involved in an incident with dignity and respect.
- Be assertive in implementing the initial incident response protocols by gaining the trust and cooperation of parties involved.
Key outcomes expected from this role:
- CBM Global’s digital presence is enhanced
- Website and intranet are updated
- Content, report, and other communications materials are produced/developed
Person Specification
All the following requirements are Essential, unless marked with a * when they are Desirable:
Qualifications:
- Currently enrolled in or recently graduated from a Bachelor’s Degree program in Communications, Journalism, Marketing, or a related field.
Experience and Knowledge
- Experience with social media platforms and understanding of social media strategies.
- Experience in preparing virtual events
- Basic knowledge of content management systems (CMS) and website analytics tools (e.g., Google Analytics).
Skills / competencies / personal qualities:
- Graphic design skills, website editing skills (working knowledge of content management systems) and event planning experience an asset.
- Ability to multitask
- Excellent organisational and time management skills
- Effective communication skills (written and verbal); fluency in English
- Excellent interpersonal skills
- Aptitude for problem solving
- Strong ethics and reliability
- Attention to detail
- Able to maintain confidentiality.
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