At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.
We are recruiting to fill the position below:
Job Title: Collection Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The Collections Agent is responsible for managing and recovering overdue payments from clients while maintaining a professional and respectful relationship.
- The role involves contacting customers to negotiate payment arrangements, resolving payment disputes, and ensuring compliance with company policies and legal regulations.
Key Responsibilities
Customer Communication:
- Contact clients via phone, email, and written correspondence to discuss overdue payments.
- Respond promptly to customer inquiries regarding account balances, payment options, and disputes.
Account Management:
- Review and monitor assigned accounts to identify overdue balances.
- Maintain accurate records of all communications and transactions with customers in the system.
Payment Arrangements:
- Negotiate payment plans or settlements that align with company policies.
- Follow up on broken promises of payment to ensure commitments are met.
Compliance and Documentation:
- Adhere to company policies, procedures, and applicable laws/regulations (e.g., Fair Debt Collection Practices Act or local equivalents).
- Prepare and maintain detailed reports on collection activity and account status.
Collaboration:
- Work with internal teams, such as billing or customer service, to resolve account discrepancies or disputes.
- Escalate complex or non-responsive accounts to the Collections Manager or legal department as necessary.
Performance Goals:
- Achieve or exceed collection targets and performance metrics set by the company.
- Proactively identify opportunities to improve collection processes or enhance customer experience.
Skills and Qualifications
- Education: High school diploma or equivalent required; an associate’s or bachelor’s degree in finance, business, or a related field is a plus.
- Experience: Proven experience in collections, customer service, or a similar role.
Technical Skills:
- Proficiency in using collections software, CRM systems, and Microsoft Office Suite (Excel, Word).
- Familiarity with billing processes and financial records.
Salary
N60,000 per month.
Application Closing Date
30th April, 2025.
How to Apply
Interested and qualified candidates should send their Resume to: recruitment@careersverified.net using the job title as the subject of the email.