Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Collection Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Description
- We are seeking a dedicated and results-driven Collection Officer to join our team in Lagos. The ideal candidate will be responsible for managing and recovering outstanding loans from customers while maintaining a positive customer relationship and adhering to regulatory requirements.
Key Responsibilities
- Loan Collections: Follow up on outstanding loans and ensure timely recovery of payments from customers.
- Customer Communication: Contact customers who have missed payments to remind them of their obligations and discuss feasible repayment plans.
- Record Keeping: Maintain accurate and up-to-date records of all customer interactions, payment arrangements, and loan statuses using internal systems.
- Compliance: Ensure adherence to financial regulations and internal policies when engaging with customers and recovering debts.
- Customer Support: Provide clear and helpful responses to customers’ questions regarding loan terms, interest rates, and repayment schedules.
- Reporting: Prepare and submit regular reports to management detailing collection progress, problematic accounts, and potential risks.
Education Requirements
- Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
Experience Requirements:
- Minimum of 2 years of relevant work experience, preferably in a startup environment within the lending or financial services industry.
- Hands-on experience with collections, debt recovery, handling delinquent accounts, and negotiating repayment terms.
- Familiarity with financial statements and basic credit principles.
Key Skills:
- Strong verbal and written communication skills.
- Effective negotiation skills with the ability to manage difficult conversations professionally.
- Excellent problem-solving abilities and the capacity to work both independently and collaboratively.
- High attention to detail and strong organizational skills.
- Basic knowledge of loan agreements, credit processes, and debt collection laws and regulations.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collection management software.
Salary
Negotiable.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should forward their CVs to: cv@ascentech.com.ng using “Collection Officer” as the subject of the email.