Kennedia Consulting Limited is a cost-effective and professional HR Service firm in West Africa region. We are a company that provides qualitative consulting and outsourcing services to our esteemed clients and have continuously kept ourselves “ahead of the curve”. Our innovative solutions run across areas of Personnel Outsourcing, Recruitment, Training, Business Process Outsourcing (BPO) & Taxation Services.
We are recruiting to fill the position below:
Job Title: Client Relationship Manager
Location: Lekki Phase 1 Lagos
Type: Hybrid
Job Summary
- We are seeking a dedicated Client Relationship Manager with a strong background in sales to join our team. In this role, you will be responsible for managing and strengthening relationships with key clients, driving client satisfaction and retention through personalized support, and identifying growth opportunities within accounts. Your sales expertise will be essential in understanding client needs, identifying upsell opportunities, and positioning our solutions effectively.
Responsibilities
- Build and Maintain Client Relationships: Serve as the main point of contact for key clients, fostering trust and ensuring satisfaction.
- Understand Client Needs: Actively listen to client feedback, anticipating needs, and providing tailored solutions.
- Identify Growth Opportunities: Leverage sales skills to identify upsell or cross-sell opportunities within existing accounts.
- Coordinate with Internal Teams: Work closely with sales, marketing, and support teams to address client needs promptly and effectively.
- Track Client Metrics: Monitor client satisfaction, retention, and account growth metrics, providing regular reports and insights to leadership.
Qualifications
- BSc / HND in any relevant field.
- Minimum of 3 -5 years in a sales or client management role, with a track record of meeting or exceeding targets.
- Ability to build rapport, communicate clearly, and manage client expectations.
Salary
N300,000 monthly.
Application Closing Date
19th November, 2024.
How to Apply
Interested and qualified candidates should send their Resume to: victoria.skinn@kennediaconsulting.net using the Job Title as the subject of the mail.