Client Relationship and Customer Experience Officer at an Electrical Cables Manufacturer – TeamAce Limited


TeamAce Limited

TeamAce Limited – Our client, a quality manufacturer of Electrical Cables, is recruiting to fill the position below:

Job Title: Client Relationship and Customer Experience Officer

Location: Lagos
Employment Type: Full-time

Job Summary

  • The Client Relationship and Customer Experience Officer will be responsible for managing and enhancing the relationships with our clients across the country.

Responsibilities

  • Develop and maintain strong relationships with clients to understand their needs and ensure a high level of customer satisfaction.
  • Serve as the primary point of contact for client inquiries, issues, and feedback.
  • Manage and resolve customer complaints promptly and effectively.
  • Oversee all customer touchpoints to ensure a seamless and positive customer journey.
  • Implement strategies to improve customer engagement and satisfaction.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Work closely with the sales team to support pre-sales activities, including customer presentations and proposals.
  • Assist in post-sales activities to ensure smooth transitions and ongoing customer support.
  • Utilize CRM tools to manage and analyze customer interactions and data.
  • Oversee social media channels to engage with customers, respond to inquiries, and manage the company’s online reputation.
  • Develop and execute social media strategies to increase brand awareness and customer engagement.

Requirements

  • BSC/HND in Business Administration, Engineering, or a related field.
  • Minimum of 2-3 years of experience in a client relationship or customer experience role, preferably in a startup environment.
  • Proven experience with CRM tools and social media management.
  • Strong understanding of logistics, e-commerce, relationship management, and customer experience.

Salary
N200,000 – N250,000 monthly.

Application Closing Date
10th October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online