Elvaridah Limited – Our client is a reputable player in the hospitality industry, known for delivering exceptional service and customer experience. They are a premium hospitality brand committed to delivering unforgettable guest experiences through exceptional service, comfort, and attention to detail. Located in a prime destination, our hotel offers luxury accommodation, world-class dining, and a personalized touch that keeps guests coming back.
They are recruiting to fill the position below:
Job Title: Client Experience Officer
Location: Omole phase I, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a warm, professional, and proactive Client Experience Officer to join our hospitality team.
- In this role, you will be responsible for managing guest interactions from arrival to departure, ensuring an exceptional and personalized experience at every touchpoint.
- You will handle guest inquiries, resolve complaints, coordinate services across departments, and follow up on feedback to continually improve our service standards.
- Your focus will be to create memorable stays that turn first-time guests into loyal customers.
Key Responsibilities
- Welcome guests warmly and ensure smooth check-in and check-out processes.
- Serve as the primary point of contact for guest inquiries, requests, and feedback.
- Handle complaints or concerns efficiently and professionally, ensuring guest satisfaction.
- Coordinate with housekeeping, front desk, F&B, and other departments to fulfill guest needs.
- Monitor guest preferences and maintain guest history records for personalized service.
- Assist with bookings, special packages, and concierge services.
- Conduct post-stay follow-ups to gather feedback and encourage repeat visits.
- Contribute to service improvement initiatives and suggest enhancements to the guest journey.
Requirements
- Bachelor’s Degree or Diploma in Hospitality, Tourism, or related field.
- 2 years of experience in a similar customer-facing role within the hotel industry.
- Strong interpersonal and communication skills.
- Ability to manage multiple priorities efficiently.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a guest-first mindset.
- Ability to remain calm and professional under pressure.
Salary & Benefits
- Monthly Salary:Â N130,000 / Month plus commission.
- Opportunities for career growth.
- Performance-based bonuses.
- HMO and other benefits after confirmation.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: careers@elvaridah.comusing “Client Experience Officer (Hospitality)” as the subject of the email.